Operations Associate - South West London

Passthekeys; London; On-site; NOK 259,000 - 369,000; Part time

Job summary

Pass the Keys is seeking a reliable Freelance Operations Associate to support our growing portfolio of short-let properties in London. This flexible part-time role is ideal for someone already working or looking to supplement income.

As an on-the-ground problem solver, you’ll perform handyman tasks, deliver guest essentials, assist with check-in and access, run errands, and help with linen changes following our Cleaning Protocol. Your own transport and basic tools are essential.

Qualifications

• Flexible availability, including evenings and weekends.
• Reliable and punctual approach to guest experience.
• Own transport to travel around London.
• Basic tools for small maintenance tasks.
• Proficient with a smartphone and apps for job tracking.

Responsibilities

• Fixing small handyman / maintenance jobs
• Delivering guest essentials and equipment to properties as needed
• Assisting guests with check-in, key exchanges and property access
• Running errands to resolve in-stay guest requests
• Occasionally performing property cleans and linen changes to a high standard
• Conducting spot checks and reporting maintenance issues
• Assisting with linen stock management at the local storage unit
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

Skills

Flexible availability

Reliable

Punctual

Own transport

Tools kit

Smartphone proficient

Guest hospitality knowledge

Communication skills

Independent worker

Tools

Pass the Keys app

Job description

Freelance Operations & Housekeeping Associate - London
Flexible Part-Time Work | £18+ per hour

Are you looking for flexible work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.

About Us

Pass the Keys is one of the UK's leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Role Overview

As an Operations Associate, you'll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You'll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

Key Responsibilities:

• Fixing small handyman / maintenance jobs
• Delivering guest essentials and equipment to properties as needed
• Assisting guests with check-in, key exchanges and property access
• Running errands to resolve in-stay guest requests
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
• Conducting spot checks and reporting maintenance issues
• Assisting with linen stock management at the local storage unit
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

What We're Looking For

• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
• A reliable and punctual approach as our guests experience depend on a timely approach
• High standards and attention to detail, especially when it comes to cleaning and presentation
• Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
• Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
• Confident using a smartphone and mobile apps for job tracking and communication
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
• A good working knowledge of London's layout and neighbourhoods
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
• Basic handyman skills are a bonus - and having your own tools is essential for these tasks

What We Offer

• £18 per hour, depending on the task and time of day
• Flexible freelance work that fits around your lifestyle
• Immediate start with ongoing support from a friendly, professional team

A chance to grow with one of the UK's fastest-growing short-let platforms

Explore our Trustpilot reviews and discover why we're a leading company in our field: https://uk.trustpilot.com/review/passthekeys.com