London Freelance Operations & Guest Support Specialist

Passthekeys; London; On-site; NOK 259,000 - 369,000; Part time

Job summary

Pass the Keys is seeking a reliable Freelance Operations Associate to support our growing portfolio of short-let properties in London. This flexible part-time role is ideal for someone already working or looking to supplement income.

As an on-the-ground problem solver, you’ll perform handyman tasks, deliver guest essentials, assist with check-in and access, run errands, and help with linen changes following our Cleaning Protocol. Your own transport and basic tools are essential.

Qualifications

• Flexible availability, including evenings and weekends.
• Reliable and punctual approach to guest experience.
• Own transport to travel around London.
• Basic tools for small maintenance tasks.
• Proficient with a smartphone and apps for job tracking.

Responsibilities

• Fixing small handyman / maintenance jobs
• Delivering guest essentials and equipment to properties as needed
• Assisting guests with check-in, key exchanges and property access
• Running errands to resolve in-stay guest requests
• Occasionally performing property cleans and linen changes to a high standard
• Conducting spot checks and reporting maintenance issues
• Assisting with linen stock management at the local storage unit
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

Skills

Flexible availability

Reliable

Punctual

Own transport

Tools kit

Smartphone proficient

Guest hospitality knowledge

Communication skills

Independent worker

Tools

Pass the Keys app

Job description

Pass the Keys is seeking a reliable Freelance Operations Associate to support our growing portfolio of short-let properties in London. This flexible part-time role is ideal for someone already working or looking to supplement income.

As an on-the-ground problem solver, you’ll perform handyman tasks, deliver guest essentials, assist with check-in and access, run errands, and help with linen changes following our Cleaning Protocol. Your own transport and basic tools are essential.