Key Holder & Team Leader — Elevate Customer Experience

Vuori; London; On-site; NOK 378,000 - 428,000; Full time

Benefits offered by this job

Wellness & Fitness benefits

Pension Scheme

Job summary

Vuori is seeking a 24-Hour Key Holder to connect with customers and embody Vuori's brand values through product knowledge and a positive attitude. You will support the store team, open and close the store, and report KPI's as needed.

You will drive unforgettable customer experiences, lead the sales floor, manage fitting rooms, and engage customers with product details while building lasting relationships. A strong leader ensures smooth daily operations and targets are met.

Qualifications

• Experience delivering exceptional customer experiences in a retail setting.
• Proven ability to lead a team and motivate staff.
• Clear communication with customers and colleagues to maintain Vuori standards.
• Ability to build lasting relationships with customers through product knowledge.

Responsibilities

• Open and close the store and report KPI's when required.
• Create an unforgettable customer experience and guide the sales team to do the same.
• Prepare fitting rooms, assist customers with sizes, and provide honest feedback on merchandise.
• Engage customers about product details, replenishment, and upcoming events.
• Lead the sales team in daily operations and meet sales goals in a team environment.

Skills

Customer service

Leadership

Communication

Attention to detail

Relationship building

Job description

Vuori is seeking a 24-Hour Key Holder to connect with customers and embody Vuori's brand values through product knowledge and a positive attitude. You will support the store team, open and close the store, and report KPI's as needed.

You will drive unforgettable customer experiences, lead the sales floor, manage fitting rooms, and engage customers with product details while building lasting relationships. A strong leader ensures smooth daily operations and targets are met.