IT Operations Manager

Stokke GmbH; Ålesund; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Collaborative work environment

Professional development opportunities

Hands-on experience with modern cloud technologies

Job summary

A leading Scandinavian company is seeking an IT Operations Manager to oversee and ensure the stability of its global IT infrastructure in Ålesund, Norway. The role requires strong leadership in IT service management and project coordination, with responsibilities ranging from security compliance to team development. The ideal candidate will have a Bachelor’s in IT and experience with cloud technologies, contributing to a collaborative and innovative work environment. Proficiency in English is required, additional languages are a plus.

Qualifications

• Proven leadership experience in IT infrastructure and global service operations.
• Strong track record in project management and cross-functional collaboration.
• Solid understanding of GDPR and data protection compliance.

Responsibilities

• Ensure global IT systems are secure, stable, and scalable.
• Oversee provisioning, deployment, and monitoring of IT infrastructure.
• Lead and mentor the internal IT operations team.

Skills

Leadership

Project Management

Cloud Technologies

ITIL Frameworks

Budget Management

Education

Bachelor’s degree in Computer Science or IT

Tools

Microsoft Azure

Job description

With over eight decades of history, Stokke was founded on Norway’s west coast in 1932. Deeply rooted in Scandinavian heritage, our brand is built on principles of quality, craftsmanship, and family connection. For more than 40 years, Stokke has delivered iconic and innovative solutions for children—products that are not only beautifully designed but made to nurture family bonding and support child development.

With global offices in Norway, The Netherlands, the U.S., Germany, France, and Asia, Stokke offers a truly international work environment, committed to shaping a better world through confident kids.

IT Operations Manager

As the IT Operations Manager, you will be responsible for ensuring the stability, availability, and security of Stokke’s global IT infrastructure. You will oversee internal IT operations, lead external service providers, and drive the delivery of high-quality, cost-efficient IT services.

This role is both strategic and operational — ensuring seamless daily IT performance while leading global projects that strengthen Stokke’s technology foundation. You will lead a high-performing IT team, foster collaboration across departments, and embed a culture of continuous improvement, innovation, and accountability.

This position is based in Ålesund, Norway, and reports directly to the IT Director.

Key Responsibilities

Infrastructure & Cloud Operations

• Ensure global IT systems are secure, stable, and scalable to meet business needs.
• Plan, coordinate, and manage changes to infrastructure and cloud environments within an Agile framework.
• Oversee provisioning, deployment, monitoring, backup/restore, and identity management.
• Implement and maintain compliance with IT security best practices and governance policies.
• Lead, mentor, and develop the internal IT operations team to build capability and engagement.
• Allocate responsibilities based on strengths and development goals.
• Foster collaboration, transparency, and continuous learning across the IT function.
• Lead regular team meetings to ensure alignment and performance tracking.

End-User Support & Workplace Services

• Oversee global standards for hardware, software, and client security management.
• Continuously improve helpdesk performance, support workflows, and service response times.
• Ensure knowledge sharing and up-to-date IT documentation across regions.
• Enhance digital workplace experience to improve user productivity and satisfaction.
• Lead key infrastructure, security, and workplace technology projects globally.
• Serve as IT lead for cross-functional initiatives involving system or operations integration.
• Manage vendor partnerships and ensure adherence to SLAs and service quality standards.
• Evaluate new technologies and solutions to enhance operational performance.

Budget & KPI Management

• Develop and manage the IT Operations budget in line with company priorities.
• Track costs, identify optimization opportunities, and ensure efficient resource utilization.
• Define, monitor, and report on KPIs related to infrastructure performance and user support.

Better Together – The Ideal Profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven leadership experience within IT infrastructure and global service operations.
• Strong track record in project management and cross-functional collaboration.
• Microsoft Azure certifications are a strong advantage.
• Knowledge of ITIL frameworks, user support systems, and CIS Controls security standards.
• Solid understanding of GDPR and data protection compliance.

Special Requirements

• Excellent communication and organizational skills with a strong service orientation.
• Structured and methodical approach to managing priorities.
• Ability to lead, motivate, and manage both internal teams and external partners.
• Cost-conscious mindset with a focus on efficiency and continuous improvement.
• Fluent in English; additional languages are an advantage.

Keep Growing – What We Offer

• At Stokke, you’ll join a company where our values—Keep Growing, Take Responsibility, Pursue Excellence, and Better Together—define who we are and what we stand for.
• The opportunity to lead a critical function supporting global business operations.
• A collaborative and international environment that encourages innovation and professional growth.
• Hands-on experience managing modern cloud technologies and global IT systems.
• Professional development opportunities through cross-border collaboration.