Head Waiter - Permanent

Kragerø Resort Drift AS; Norway; On-site; NOK 36,000 - 40,000; Full time

Benefits offered by this job

Accommodation assistance

Employee benefits through Fredensborg 

Competitive employment conditions

Salary according to tariff

Job summary

Kragerø Resort is seeking a service-minded Head Waiter to lead the restaurant service team and ensure outstanding guest experiences. In addition to leadership, you will support the Food & Beverage operation in evenings and some day shifts, contributing to daily operations and training.

You will manage reservations, uphold high standards, collaborate with kitchen and other departments, and drive upselling initiatives while maintaining a positive work environment.

Qualifications

• Previous experience as a Head Waiter, Restaurant Supervisor, or similar leadership role within hospitality.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Excellent guest service and communication skills.
• Ability to stay organized and maintain a calm, professional attitude during busy service periods.
• Strong understanding of food, beverages, wine service, and restaurant operations.
• Ability to work independently and make sound decisions when needed.
• Flexible, solution-oriented, and proactive approach to daily operations.
• Strong attention to detail and commitment to high service standards.
• Experience with staff scheduling, training, and operational planning is an advantage.
• Good understanding of health, safety, and hygiene regulations.

Responsibilities

• Lead the daily operations of the restaurant and service team.
• Ensure guests receive professional, personalized, and high-quality service.
• Plan and coordinate service during breakfast, lunch, dinner, banquets, and special events.
• Be operational in the restaurant and support the team whenever needed.
• Motivate, develop, and follow up on waitstaff and other team members.
• Ensure compliance with company procedures, quality standards, and health & safety regulations.
• Manage table reservations, guest feedback, and special requests.
• Contribute to upselling initiatives and help maximize departmental profitability.
• Work closely with the kitchen, front office, and other departments to create seamless guest experiences.
• Participate in the training and onboarding of new employees while promoting a positive work environment.
• Ensure high standards of presentation, table settings, and event execution.
• The majority of the position will involve evening shifts, although some daytime shifts may be required based on operational needs.

Skills

Head Waiter leadership

Team leadership

Guest service excellence

Communication skills

F&B service knowledge

Operational planning

Problem solving

Job description

What We Are Looking For

We are looking for a service-minded and proactive Head Waiter who is passionate about creating outstanding guest experiences and helping the team succeed together. Until June, you will also take on additional responsibilities within the Food & Beverage department, serving as an important support in the daily operation of the restaurant and related outlets.

Key Responsibilities

• Lead the daily operations of the restaurant and service team.
• Ensure guests receive professional, personalized, and high-quality service.
• Plan and coordinate service during breakfast, lunch, dinner, banquets, and special events.
• Be operational in the restaurant and support the team whenever needed.
• Motivate, develop, and follow up on waitstaff and other team members.
• Ensure compliance with company procedures, quality standards, and health & safety regulations.
• Manage table reservations, guest feedback, and special requests.
• Contribute to upselling initiatives and help maximize departmental profitability.
• Work closely with the kitchen, front office, and other departments to create seamless guest experiences.
• Participate in the training and onboarding of new employees while promoting a positive work environment.
• Ensure high standards of presentation, table settings, and event execution.

The majority of the position will involve evening shifts, although some daytime shifts may be required based on operational needs.

Skills

We are looking for a confident and service-oriented leader who thrives in a fast-paced hospitality environment. The ideal candidate should possess the following skills and qualities:

• Previous experience as a Head Waiter, Restaurant Supervisor, or similar leadership role within hospitality
• Strong leadership skills with the ability to motivate, coach, and develop team members
• Excellent guest service and communication skills
• Ability to stay organized and maintain a calm, professional attitude during busy service periods
• Strong understanding of food, beverages, wine service, and restaurant operations
• Ability to work independently and make sound decisions when needed
• Flexible, solution-oriented, and proactive approach to daily operations
• Strong attention to detail and commitment to high service standards
• Experience with staff scheduling, training, and operational planning is an advantage
• Good understanding of health, safety, and hygiene regulations

Language Requirements

Fluency in a Scandinavian language (Norwegian, Swedish, or Danish) is required

Good English communication skills, both spoken and written

Personal Qualities

Passionate about hospitality and creating memorable guest experiences

Positive, energetic, and approachable leadership style

A strong team player who leads by example

Professional, reliable, and accountable

Committed to maintaining a positive working environment and delivering exceptional service every day

Salary:

Salary will be determined based on qualifications, experience, and level of responsibility. As part of the Norwegian hospitality industry, Kragerø Resort follows the collective agreements (tariff agreements) applicable to the hotel and restaurant sector.

The salary range for this position is typically ?3,227 - ?3,622 gross per month, depending on experience and qualifications.

In addition to the base salary, employees may be eligible for supplements according to the collective agreement, including:

• Evening shift supplements
• Night shift supplements
• Weekend supplements
• Holiday pay and other tariff-regulated benefits

Located on the beautiful Norwegian coastline, Kragerø Resort is one of Norway's leading resort destinations, offering a unique combination of accommodation, dining, conferences, spa experiences, outdoor activities, and golf.

We offer:

• Exciting challenges in a dynamic and fast-paced company with a positive working environment.
• Employee benefits through Fredensborg Hospitality.
• Competitive employment conditions.
• Position percentage to be agreed upon.
• Salary according to collective agreement/tariff.
• Assistance with finding accommodation

Surrounded by stunning archipelago scenery, the resort welcomes leisure travelers, conference guests, golfers, families, and groups throughout the year. Guests can enjoy modern hotel facilities, high-quality dining experiences, a relaxing spa, and one of Norway's most scenic golf courses.

Our Food & Beverage operation

Our Food & Beverage operation is a key part of the guest experience. Year-round, we operate two restaurants: an à la carte restaurant and a buffet restaurant, serving both hotel guests and local visitors. During the summer season, we also open our popular seaside Beach Club, an à la carte restaurant located by the waterfront, offering a unique dining experience with spectacular views of the archipelago.

Mission Statement

At Kragerø Resort, our mission is to create memorable experiences through outstanding service, genuine hospitality, and exceptional guest experiences. Our team is passionate about delivering quality in every detail and creating an inspiring environment where both guests and employees can thrive.

With a strong focus on teamwork, innovation, and guest satisfaction, Kragerø Resort offers exciting career opportunities for individuals who are committed to service excellence and eager to be part of a dynamic hospitality environment.