Head of Operations - AI-Driven FinOps & Automation

Two; Oslo fylke; Hybrid; NOK 900,000 - 1,100,000; Full time

Benefits offered by this job

Annual mental health allowance 5,000,0

Learning & training allowance 5,000,0

Phone allowance 5,000 NOK every 24 mo

Employee equity scheme

Work from abroad up to 30 days per año

Meal discounts at Oslo office

Job summary

Two is seeking a Head of Operations to drive operational excellence across payments, collections, and related financial processes. The role focuses on automation, AI-driven insights, and scalable workflows while ensuring compliance and strong cross-functional collaboration.

You will lead critical initiatives, partner with finance, product, and engineering, and coach junior staff to adopt AI and automation tools. Based in Oslo, with remote-friendly policy.

Qualifications

• Proven track record of driving measurable improvements at scale.
• Strong analytical and attention to detail.
• Proactive and autonomous with ownership of complex workflows.
• Comfortable leveraging AI tools and LLMs to streamline workflows.
• Experience building autonomous agents or AI-driven platforms with measurable impact.
• Strong product-ops mindset bridging operational needs and technical implementation.

Responsibilities

• Oversee and optimize core operational processes across payments, collections, and related support functions.
• Develop, document, and refine operational policies, procedures, and workflows to improve accuracy, scalability, and efficiency.
• Identify and implement automation opportunities, including AI-powered solutions for forecasting and decision support.
• Monitor performance through data-driven KPIs and SLAs across teams and partners.
• Lead non-technical projects focused on operational or commercial improvements.
• Collaborate across finance, product, engineering, and customer support to ensure seamless execution.
• Design, build, and deploy end-to-end AI agentic platforms to automate processes.
• Test and refine AI tools before scaling them into the core product.
• Support servicing agents with complex queries and automation challenges.
• Maintain compliance with laws, regulations, and internal risk policies.
• Contribute to broader operations strategy and guide junior team members.

Skills

Analytical skills

Leadership

AI & automation

Data-driven decision making

Cross-functional collaboration

Tools

AI platforms

LLMs

Automation tools

Data tools

Job description

Two is seeking a Head of Operations to drive operational excellence across payments, collections, and related financial processes. The role focuses on automation, AI-driven insights, and scalable workflows while ensuring compliance and strong cross-functional collaboration.

You will lead critical initiatives, partner with finance, product, and engineering, and coach junior staff to adopt AI and automation tools. Based in Oslo, with remote-friendly policy.