Service Technical Product Manager

Kongsberg Maritime - Global Customer Support; Ulsteinvik; On-site; NOK 1,000,000 - 1,350,000; Full time

Job summary

Kongsberg Maritime - Global Customer Support in Ulsteinvik, Norway seeks a Service Technical Product Manager. You will act as the technical authority for thruster products, supporting them through development to obsolescence and collaborating across sales, engineering, spares, and service teams.

You will drive product lifecycle excellence, ensure safety and quality, and contribute to continuous improvements while working in a multidisciplinary environment that values knowledge sharing and

Qualifications

• Bachelor's or Master's degree in engineering, or equivalent relevant experience.
• Broad technical knowledge in mechanical engineering, hydraulics, machinery systems, or product lifecycle.
• Minimum 6+ years of relevant industry experience.
• Experience from the maritime industry is an advantage.
• Strong verbal and written communication in English and Norwegian.

Responsibilities

• Act as the technical authority for assigned thruster products and provide engineering expertise.
• Collaborate with sales, engineering, spares, workshop, product management and development to support products.
• Ensure technical integrity, high quality, and lifecycle support of products in operation worldwide.
• Drive and support improvement initiatives that enhance products, processes, and customer experience.

Skills

Mechanical engineering

Hydraulics

Machinery systems

Project management

Product lifecycle

English and Norwegian

Maritime industry experience

Education

Bachelor's or Master's degree in engineering, or equivalent relevant experience

Tools

PLM

Job description

Kongsberg Maritime - Global Customer Support

Service Technical Product Manager

• Sektor Privat

Act as the technical authority for assigned thruster products, supporting them throughout their full lifecycle from development to obsolescence.

• Bachelor's or Master's degree in engineering, or equivalent relevant experience
• Minimum 6+ years of relevant industry experience
• Technical knowledge in mechanical engineering, hydraulics, machinery systems, project management, or product lifecycle
• Good verbal and written communication skills in English and Norwegian
• Experience from the maritime industry is an advantage
• A multidisciplinary and highly competent work environment with strong focus on collaboration and knowledge sharing

Service Technical Product Manager

An exciting opportunity has arisen for a Service Technical Product Manager at Kongsberg Maritime. In this role, you will join Global Customer Support (GCS) Thrusters, based in Ulsteinvik, Norway.

You will act as the technical authority for assigned products within the GCS Thrusters portfolio, supporting them throughout their full lifecycle from development to obsolescence.

In the position of Service Technical Product Manager, you will work closely with colleagues across sales, engineering, spares, workshop, product management, and product development, as well as with our customers.

Through collaboration across teams and locations, you will help ensure technical integrity, high quality, lifecycle support, and continuous improvement of our products in operation worldwide.

You will become part of a multidisciplinary and highly competent work environment where knowledge is shared, different perspectives are valued, and people support each other to succeed.

Key Accountabilities & What You Bring as a Professional

• Act as the technical authority for assigned products and contribute engineering expertise that keeps our thruster products reliable and trusted.
• You bring solid technical judgement and take ownership of technical matters and involve relevant specialists when needed; helping customers and colleagues rely on our products with confidence.
• Be a valued technical partner across sales, engineering, service, spares, workshops, product management, and product development.
• You communicate clearly with a wide range of stakeholders and help transform complex technical challenges and operational experience into shared understanding and sound decisions.
• Strengthen refit and retrofit activities with structured pre-engineering and practical insight.
• You enjoy problem-solving, capturing requirements, assessing technical feasibility, and shaping well-defined upgrade solutions that others can deliver efficiently.
• Drive and support improvement initiatives that enhance products, processes, and customer experience throughout the product lifecycle.
• You take initiative, identify opportunities based on operational experience and customer feedback, and work systematically to turn ideas into tangible results and improvements.
• Promote high-quality standards and help ensure that we work consistently with our processes.
• You understand the importance of established processes and apply them with sound judgement to safeguard safety, quality, reliability, and customer trust.
• Support incident investigations and product safety reviews with clarity and constructive collaboration.
• You analyse technical and operational issues and assess technical risks, provide sound engineering judgement, and help to ensure that lessons learned are captured and used to improve our products and ways of working.
• Ensure that engineering documentation and product knowledge are accurate, accessible, and maintained throughout the product lifecycle.
• You enjoy creating clarity whether through calculations, technical reports, or structured product information or by capturing technical decisions and lessons learned that support the team and the wider organization.
• Collaborate across Global Customer Support to help deliver ongoing projects and strategic initiatives.
• You share knowledge generously, support team goals, and build strong working relationships across teams and locations that make complicated tasks easier.
• Represent the product with confidence internally and externally while staying open, humble, and curious.
• You communicate professionally with customers, suppliers, classification societies, and colleagues, ask good questions, and adapt your approach to the situation and audience.
• Act with ownership, reliability, and integrity in a dynamic environment.
• You work independently when needed, but never alone. You take ownership of technical matters within your area of responsibility and know when to involve others to reach safe and well-founded decisions.

Qualifications and experience

• Bachelors or Masters degree in engineering, or equivalent relevant experience
• Broad technical knowledge and experience within one or more of the following areas:
• Mechanical engineering
• Hydraulics and machinery systems
• Technical project management
• Product lifecycle
• Minimum 6+ years of relevant industry experience
• Experience from the maritime industry is an advantage
• Strong technical judgement with the ability to analyse complex technical and operational issues
• Good verbal and written communication skills in English and Norwegian
• Ability to collaborate effectively across functions, disciplines, locations, and organisational levels

You are able to

• Work well with others, share knowledge, and contribute positively to team success
• Take initiative, follow tasks through, and take responsibility for outcomes
• Work in a structured and systematic manner, planning ahead and setting clear priorities
• Analyse complex technical and operational challenges, assess technical risks, and make well-founded decisions
• Communicate clearly and effectively in both technical and non-technical contexts
• Constructively challenge existing solutions and processes and contribute to continuous improvement
• Continuously learn, develop new competencies, and expand your product and technical expertise over time

Interested in knowing more? ContactTerje Mehl Willumsen: [phone]

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

• Product Lifecycle Managment (PLM)

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