Global Customer Success Operations Lead

Monil AS; Bærum; On-site; NOK 700,000 - 900,000; Full time

Job summary

Monil AS is seeking a Customer Success Operations Specialist to improve workflows, data, and operational processes that help the Farmer Success team scale internationally. You will identify bottlenecks, automate where possible, and drive AI-enabled improvements across markets.

You will own and evolve Farmer Success tools (CRM, calling, messaging, loyalty) and collaborate with the Business Technology team on integrations and procurement.

Qualifications

• Experience improving customer support operations, customer success processes, or related systems.
• Hands-on experience with workflows, data, and tools.
• Experience with AI and automation, particularly using AI agents to improve processes.
• Comfortable learning new tools (e.g., Odoo, Grafana, Looker Studio, BigQuery, Aircall).

Responsibilities

• Improve systems and processes: Identify bottlenecks in Farmer Success workflows and playbooks, and develop solutions that simplify, improve, or automate how the team works.
• Enable AI and automation: Identify, prioritize, and implement practical AI and automation opportunities that improve internal efficiency and customer-facing interactions.
• Own Farmer Success systems: Act as the operational owner of Farmer Success tools, including our CRM, calling system, messaging solutions, and loyalty program. Identify system needs and collaborate with the Head of Business Technology on business cases, procurement, integrations, and larger changes.
• Build reporting and insight: Develop dashboards and reports in tools such as Looker Studio and Odoo to track key KPIs, operational performance, and customer health across markets. Turn farmer enquiries and feedback into actionable insights for Farmer Success and the wider Monil organization.
• Maintain system and data quality: Keep Farmer Success systems current, reliable, and scalable. Establish and maintain high standards for customer and case data so teams across Monil can trust and use the information available.
• Improve the customer journey: Collaborate with Sales RevOps to ensure consistent processes, systems, and information flow throughout the customer journey—from lead and purchase to onboarding and long-term customer success.
• Support onboarding and knowledge sharing: Help onboard new Farmer Success team members and maintain the documentation, playbooks, and best practices needed to support consistent ways of working across markets.

Skills

Customer support operations

Workflow data tools

AI automation

Learning new tools

Tools

Odoo

Grafana

Looker Studio

BigQuery

Aircall

Job description

Monil AS is seeking a Customer Success Operations Specialist to improve workflows, data, and operational processes that help the Farmer Success team scale internationally. You will identify bottlenecks, automate where possible, and drive AI-enabled improvements across markets.

You will own and evolve Farmer Success tools (CRM, calling, messaging, loyalty) and collaborate with the Business Technology team on integrations and procurement.