Finnish-Speaking Support Specialist — Growth Path

UtilityCloud; Oslo; Hybrid; NOK 280,000 - 360,000; Part time

Job summary

UtilityCloud seeks a Finnish-speaking Support Specialist (part-time) to serve Finnish customers from Oslo or Halden. You will handle first-line support, triage requests, and resolve issues while learning our product end-to-end. Depending on strengths, path toward Developer or Customer Success/Account Management for the Finnish market.

The role offers real responsibility, mentorship from senior engineers, and a clear link to future career growth within UtilityCloud's fast-growing environment.

Qualifications

• Fluent in Finnish; customer dialogue is in Finnish.
• Fluent in Norwegian or English, ideally both.
• Strong problem-solving ability and curiosity to know why something breaks.
• Interest in understanding how software and customer relationships work end-to-end.
• Good communication skills, written and verbal, with direct customer dialogue.
• Ability to take ownership and follow through with limited supervision.
• Familiarity with APIs, databases, and debugging is a plus.
• Prior experience in support or customer-facing roles is a plus.
• Able to work a minimum of two days per week at Oslo or Halden offices.

Responsibilities

• Be the first line of contact for Finnish customers; triage and prioritize based on impact and urgency.
• Investigate and resolve tickets using logs, DB queries, and APIs.
• Escalate to 2nd line while retaining ownership until resolution.
• Communicate status and expected resolution to customers.
• Create and maintain support docs and knowledge base articles.
• Identify recurring issues and feed back to Product and Engineering.
• Grow into Customer Success or Developer paths as appropriate.

Skills

Finnish fluency

Norwegian/English fluency

Problem solving

Software curiosity

Communication

Ownership

Support experience

Tools

APIs

Databases

Debugging

Job description

UtilityCloud seeks a Finnish-speaking Support Specialist (part-time) to serve Finnish customers from Oslo or Halden. You will handle first-line support, triage requests, and resolve issues while learning our product end-to-end. Depending on strengths, path toward Developer or Customer Success/Account Management for the Finnish market.

The role offers real responsibility, mentorship from senior engineers, and a clear link to future career growth within UtilityCloud's fast-growing environment.