Norwegian Customer Support Analyst - Sofia

Cross Border Talents; Oslo; On-site; NOK 400,000 - 500,000; Full time

Benefits offered by this job

Structured onboarding and fintech training

Multicultural, supportive team

Career development opportunities

Job summary

A fintech recruiting company in Oslo is seeking a Norwegian-speaking Customer Support Analyst. This role involves supporting users with financial inquiries and ensuring clarity and trust in financial tools. Candidates should have strong communication skills and a user-centric mindset. No prior finance background is required, as training will be provided. This position offers career development within a multicultural team.

Qualifications

• Experience in customer support or a service-driven role is a bonus.
• Tech-friendly with dashboard and CRM navigation skills.
• Mindset that values precision, patience, and user trust.

Responsibilities

• Support Norwegian- and English-speaking users with inquiries.
• Investigate inconsistencies and escalate issues.
• Liaise with compliance, technical, and fraud teams.

Skills

Fluency in Norwegian (C1/C2)

Fluency in English (B2 or higher)

Strong written and verbal communication skills

Job description

Overview

About the job Norwegian Customer Support Analyst - Sofia

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Norwegian-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

Responsibilities

• Support Norwegian- and English-speaking users with questions about payments, accounts, and financial tools
• Investigate platform behavior, detect inconsistencies, and escalate where needed
• Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution
• Offer users not just answers, but confidence
• Keep service quality high even when things get complex or time-sensitive

What We're Looking For

• Fluency in Norwegian (C1/C2) and English (B2 or higher)
• Experience in customer support or a service-driven role fintech or tech is a bonus
• Tech-friendly: navigating dashboards, CRMs, or internal platforms feels natural
• Strong written and verbal communication skills, with a calm, clear approach
• A mindset that values precision, patience, and user trust

What We Offer

• Structured onboarding and fintech training, no finance background needed
• A multicultural, supportive team focused on excellence, not call volume
• Career development and the chance to grow with a rapidly evolving sector
• The opportunity to make a real impact in how users experience and trust their financial tools

If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

Apply now and shape how the future of fintech feels.