ER Specialist

Macmillan Davies; London; On-site; NOK 567,000 - 755,000; Full time

Job summary

Macmillan Davies in London is seeking an Employee Relations Specialist to own the UK ER caseload end-to-end, handling grievances, disciplinaries, sickness and absence from start to resolution.

Based in West London, you will coach managers, draft investigation reports and outcomes, and develop practical tools and templates to drive consistent case handling in a fast-paced environment.

Qualifications

• End-to-end employee relations experience across grievances, disciplinaries, sickness and absence.
• Strong, current knowledge of UK employment law and sound commercial judgement.
• Excellent drafting skills, including investigation reports, outcome letters and PIPs.
• Confident manager coach with a calm, fair and decisive approach.
• Comfortable managing a busy caseload at pace and working onsite five days a week.

Responsibilities

• Own and manage the UK employee relations caseload from end to end, covering grievances, disciplinaries, conduct, sickness and absence.
• Manage investigations, hearings, outcomes and complex cases, including discrimination, harassment, whistleblowing, gross misconduct and dismissals.
• Oversee long-term and capability-related absence, occupational health referrals, reasonable adjustments and selected right-to-work or immigration matters.
• Coach managers to address conduct, performance and absence issues early and effectively.
• Create practical tools, templates and guidance, maintain consistent case records, and escalate matters with clear options, cost considerations and risk assessments.

Skills

ER case management

UK employment law

Investigation drafting

Manager coaching

Job description

Founded in the last few years our client provides straightforward card payment and point-of-sale solutions for small and medium-sized businesses. This company are at an exciting stage in their growth and it is a great time to join the team. We are looking for an Employee Relations Specialist to own the caseload and handle all ER issues professionally.

What the job entails

As Employee Relations Specialist, you will own and manage the UK employee relations caseload from end to end, covering grievances, disciplinaries, conduct, sickness and absence. Based in the West London office five days a week, you will provide practical, legally sound advice in a fast-paced environment.

You will manage investigations, hearings, outcomes and complex cases, including discrimination, harassment, whistleblowing, gross misconduct and dismissals. You will also oversee long-term and capability-related absence, occupational health referrals, reasonable adjustments and selected right-to-work or immigration matters.

A key part of the role is coaching managers to address conduct, performance and absence issues early and effectively. You will create practical tools, templates and guidance, maintain consistent case records, and escalate matters with clear options, cost considerations and risk assessments.

Key requirements / What we look for

End-to-end employee relations experience across grievances, disciplinaries, sickness and absence.

Strong, current knowledge of UK employment law and sound commercial judgement.

Excellent drafting skills, including investigation reports, outcome letters and PIPs.

Confident manager coach with a calm, fair and decisive approach.

Comfortable managing a busy caseload at pace and working onsite five days a week.

Full-time, permanent position based in London, with five days onsite.