Desktop Support Engineer

A&O IT Group; Kongsberg; On-site; NOK 420,000 - 620,000; Full time

Job summary

A&O IT Group in Norway is seeking an IT Engineer to deliver on-site Windows desktop support in Kongsberg. You will handle incidents, service requests, and deskside assistance, supporting end users with devices, collaboration tools, and networked peripherals.

The role requires 1–3 years of Windows Desktop experience, familiarity with Active Directory, MS Office 365, and service desk software such as ServiceNow, and the ability to prioritize tasks to meet SLA expectations.

Qualifications

• 1–3 years of Windows Desktop support experience.
• Experience with Windows OS, Active Directory, and MS Office 365.
• Experience with PC hardware installation/troubleshooting and antivirus solutions.
• Familiarity with helpdesk ticketing systems such as ServiceNow.
• Strong analytical, troubleshooting and prioritization abilities, with good communication.

Responsibilities

• Handle incidents and service requests and provide near deskside support.
• Support End Users with devices, collaboration and communications services, and end user computing hardware.
• Maintain daily health checks on End User Devices and networked devices.
• Provide meeting room support and adhere to performance standards.

Skills

Windows OS

Active Directory

MS Office 365

Helpdesk ticketing systems

Troubleshooting

End user support

Tools

ServiceNow

Microsoft 365 Admin Center

Active Directory tooling

Job description

Full time on-site - Kongsberg, Norway

The role:

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you:

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

Learn more about life at A&O IT Group and our opportunities on our website IT Engineer Careers page.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.