Customer Success & Sales Coordinator

Nordic Approach As; Oslo; On-site; NOK 520,000 - 720,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Nordic Approach in Oslo is seeking a Customer Success & Sales Coordinator. This hands-on role blends customer contact, commercial operations, and junior sales for smaller accounts and inbound opportunities.

You will ensure accurate order processing, invoicing, and logistics in a busy coffee-focused environment. Ideal candidates bring 2–5 years in specialty coffee, strong knowledge of coffee products, and comfort with ERP/CRM systems.

Qualifications

• 2-5 years of experience in specialty coffee or equivalent as a barista with strong coffee knowledge.
• Experience with customer contact, sales, order handling, or logistics.
• Comfortable using ERP and CRM systems (Odoo).
• Fluent written and spoken English.
• Norwegian/EU citizenship or permanent work visa for Norway.

Responsibilities

• Take orders, releases, reservations, and samples via phone, email, or web; register in Odoo.
• Process sales orders, contracts, invoices, and shipment docs in Odoo.
• Arrange shipments by land, sea, and air to B2B customers internationally.
• Monitor shipment status; inform customers of updates.
• Maintain customer, CRM, sales, invoicing, inventory, and logistics data in Odoo.
• Assist with physical inventory across warehouses.
• Set up and onboard new customer accounts.
• Manage a portfolio of smaller accounts; assist with coffee selection and purchases.
• Respond to general sales inquiries; qualify inbound opportunities.
• Attend customer meetings, cuppings, and trade shows when relevant.
• Collaborate with Sales, Logistics, Quality, Finance, and warehouse teams to ensure service.

Skills

Customer contact

Sales

Logistics

ERP

CRM

Odoo

English fluency

Coffee knowledge

Tools

Odoo

Job description

• Sektor Privat

An operational role combining customer contact, commercial operations, and junior sales for smaller accounts in the specialty coffee industry.

• 2-5 years of experience in specialty coffee, or experienced barista with strong coffee knowledge
• Experience with customer contact, sales, order handling, or logistics
• Comfortable working actively in ERP and CRM systems (Odoo)
• Fluent written and spoken English
• Norwegian/EU citizenship or permanent work visa for Norway
• Opportunities to deepen coffee knowledge through cupping and collaboration
• A clear path to develop towards broader account management and sales
• Competitive compensation and employee benefits

Join Nordic Approach as Customer Success & Sales Coordinator

A practical customer-facing role combining three areas: customer contact, commercial operations, and junior sales responsibility for smaller accounts and inbound opportunities.

The Role

We are looking for a Customer Success & Sales Coordinator to join our sales team. The role is operational at its core, ensuring that orders, releases, invoicing, logistics, inventory, and customer data are handled accurately and efficiently. You will also take care of smaller customer accounts, respond to general sales inquiries, and help new customers get started with Nordic Approach.

This is a good opportunity for someone with specialty coffee experience who wants to develop further on the commercial side of the industry.

Responsibilities & Tasks

• Take orders, releases, reservations, and sample requests by phone, email, or web and register them in Odoo.
• Process sales orders, contracts, invoices, and shipment documentation in Odoo.
• Arrange shipments by land, sea, and air from our warehouses to B2B customers internationally.
• Monitor shipment status and proactively communicate relevant updates to customers.
• Maintain reliable customer, CRM, sales, invoicing, inventory, and logistics data in Odoo.
• Help maintain control of physical inventory across several warehouse locations.
• Set up and onboard new customer accounts.
• Manage a portfolio of smaller customer accounts and support customers with coffee selection, availability, reservations, and purchasing.
• Respond to general sales inquiries, qualify inbound opportunities, and hand over larger or more complex opportunities to the relevant salesperson.
• Join customer meetings, cuppings, trade shows, and industry events when relevant.
• Work closely with Sales, Logistics, Quality, Finance, and warehouse partners to ensure reliable execution and service.

Your Profile

• 2-5 years of experience in specialty coffee, preferably from a specialty coffee roastery.
• Experienced baristas with strong coffee knowledge and an interest in the commercial side of coffee may also be relevant.
• Understanding of specialty coffee quality and the needs and day-to-day realities of coffee roasters.
• Experience with customer contact, sales, order handling, logistics, or similar commercial operations.
• Comfortable working actively in ERP and CRM systems.
• Ability to communicate clearly and professionally with customers and colleagues.
• Fluent written and spoken English. Additional languages are an advantage.
• Cupping experience is an advantage.

Our Promise to You

• An international environment with direct exposure to specialty coffee producers, exporters, and roasters.
• A practical role that builds experience across customer service, logistics, systems, and sales.
• Opportunities to deepen your coffee knowledge through cupping and collaboration with experienced coffee professionals.
• A clear path to develop towards broader account management and sales responsibilities.
• A collaborative culture with room to learn, contribute, and take responsibility.
• Competitive compensation and employee benefits.

The position is based at our office and tasting lab in Tøyen, Oslo. Norwegian/EU citizenship or permanent work visa for Norway is required.

• Administrere inventar
• Customer Relationship Management (CRM) Software
• Fakturering

Nordic Approach aims to be a preferred sourcing partner for roasters seeking exceptional quality green coffee. We combine deep specialty coffee expertise with transparent trade, direct relationships, and a strong commitment to service. We work with coffee producers and exporters at origin and sell to specialty coffee roasters around the world.

Nordic Approach is part of Neumann Kaffee Gruppe (NKG), a global green coffee service group with 50 companies across 26 countries, including exporters, importers, farms, mills, and service companies. Nordic Approach operates as an autonomous company and independent profit centre, maintaining its distinct specialty coffee focus while benefiting from NKG synergies in areas such as IT, compliance, sustainability, and access to an extensive global coffee network.