Coffee Sales & Customer Operations Coordinator

Nordic Approach As

Oslo

On-site

NOK 520,000 - 720,000

Full time

2 days ago

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Benefits offered by this job

Competitive compensation

Job summary

Nordic Approach in Oslo is seeking a Customer Success & Sales Coordinator. This hands-on role blends customer contact, commercial operations, and junior sales for smaller accounts and inbound opportunities.

You will ensure accurate order processing, invoicing, and logistics in a busy coffee-focused environment. Ideal candidates bring 2–5 years in specialty coffee, strong knowledge of coffee products, and comfort with ERP/CRM systems.

Qualifications

2-5 years of experience in specialty coffee or equivalent as a barista with strong coffee knowledge.
Experience with customer contact, sales, order handling, or logistics.
Comfortable using ERP and CRM systems (Odoo).
Fluent written and spoken English.
Norwegian/EU citizenship or permanent work visa for Norway.

Responsibilities

Take orders, releases, reservations, and samples via phone, email, or web; register in Odoo.
Process sales orders, contracts, invoices, and shipment docs in Odoo.
Arrange shipments by land, sea, and air to B2B customers internationally.
Monitor shipment status; inform customers of updates.
Maintain customer, CRM, sales, invoicing, inventory, and logistics data in Odoo.
Assist with physical inventory across warehouses.
Set up and onboard new customer accounts.
Manage a portfolio of smaller accounts; assist with coffee selection and purchases.
Respond to general sales inquiries; qualify inbound opportunities.
Attend customer meetings, cuppings, and trade shows when relevant.
Collaborate with Sales, Logistics, Quality, Finance, and warehouse teams to ensure service.