Customer Experience & Logistics Consultant

ON Ocean Network; Oslo; On-site; NOK 550,000 - 850,000; Full time

Benefits offered by this job

Vacation Houses Lottery

Multinational exposure

Growth opportunities

Job summary

Maersk Norge AS is seeking a Customer Experience Consultant to enhance customer interactions and drive operational excellence. You will onboard customers to standard processes and digital platforms, coordinating with internal and external stakeholders to meet account-specific requirements.

The role emphasizes promoting digital tools, handling daily communications, and supporting end-to-end shipment cycles with a customer-first mindset in a global logistics environment.

Qualifications

• Strong problem-solving skills to handle complex issues.
• Experience in Logistics/Ocean transport is preferred.
• Proficiency in English and Norwegian, both written and spoken.

Responsibilities

• Improve customer experience and drive operational excellence.
• Onboard new customers to standard processes and digital platforms.
• Coordinate with stakeholders on customer-specific requirements using IOP and SOP.
• Promote digital adoption and self-service solutions for scalable service.
• Serve as primary contact for assigned customers with timely information.
• Execute transactional activities per IOP/SOP with stakeholders.
• Drive end-to-end shipment cycle through cross-functional collaboration.
• Address routine exceptions independently within Maersk network.
• Drive continuous improvement to ease doing business with Maersk.
• Upsell/cross-sell by offering solutions matching needs.
• Support contract fulfillment via regular customer check-ins with Sales/Product.

Skills

Problem solving

Logistics

Ocean transport

English

Norwegian

Job description

Maersk Norge AS is seeking a Customer Experience Consultant to enhance customer interactions and drive operational excellence. You will onboard customers to standard processes and digital platforms, coordinating with internal and external stakeholders to meet account-specific requirements.

The role emphasizes promoting digital tools, handling daily communications, and supporting end-to-end shipment cycles with a customer-first mindset in a global logistics environment.