Customer Experience Pro: Drive Shipments & Growth

Arbeidsplassen; Viken; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Global company

Multinational exposure

Personal skills development

Soft skills training

Vacation lottery

Job summary

Maersk is seeking a Customer Experience Consultant to deliver exceptional service within our Lysaker team. You will influence the end-to-end shipment lifecycle by building strong customer relationships and proactively communicating issues or changes to ensure satisfaction.

You will onboard new customers to standard processes and digital platforms, align with multiple stakeholders, and promote digital adoption to scale reliable service delivery.

Qualifications

• Strong problem-solving skills.
• Experience in Logistics/Ocean transport.
• Proficiency in English and Norwegian (written and spoken).
• Motivated, persistent and enthusiastic with a can-do attitude.

Responsibilities

• Improve Customer Experience and Drive Operational Excellence.
• Onboard new customers on standard processes and digital platform, establishing strong foundation for long term partnership.
• Coordinate with multiple external and internal stakeholders on customer requirements using IOP and SOP as outputs.
• Promote digital adoption and self-service solutions to maintain a reliable and consistent service delivery at scale.
• Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information.
• Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.
• Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience.
• Address pre-defined (routine) exceptions independently either directly and /or by navigating through the Maersk network.
• Drive continuous improvement to improve efficiency and ease of doing business with Maersk.
• Perform upselling and cross-selling by tapping low-hanging opportunities and offering customers solutions that match immediate needs.
• Reinforce contract fulfillment through regular customer check-ins and collaborating with Sales/Product to improve contract fulfillment ratio

Skills

Problem solving

Logistics/Ocean transport experience

English & Norwegian proficiency

Customer relationship management

Job description

Maersk is seeking a Customer Experience Consultant to deliver exceptional service within our Lysaker team. You will influence the end-to-end shipment lifecycle by building strong customer relationships and proactively communicating issues or changes to ensure satisfaction.

You will onboard new customers to standard processes and digital platforms, align with multiple stakeholders, and promote digital adoption to scale reliable service delivery.