Logistics Customer Experience Specialist

APM Terminals; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Multinational environment

Growth opportunities

Customer-focused training

Job summary

Maersk is seeking a Customer Experience Consultant to enhance the end-to-end shipment lifecycle, building strong customer relationships and proactively communicating about issues or changes. You will drive improvements, onboard new customers to standard processes, and align with stakeholders to meet requirements using IOP and SOP outputs.

The role emphasizes digital adoption, exceptional service, and upselling opportunities to strengthen contract fulfillment and overall customer satisfaction.

Qualifications

• Strong problem-solving abilities to address complex issues.
• Experience in Logistics/Ocean transport is preferred.
• Excellent written and verbal English and Norwegian.
• Customer-first mindset with relationship-building skills.
• Ability to influence internal and external stakeholders.

Responsibilities

• Improve Customer Experience and Drive Operational Excellence
• Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership
• Align and coordinate with external and internal stakeholders on customer requirements with IOP and SOP outputs
• Promote digital adoption and self-service solutions for reliable service at scale
• Serve as primary point of contact for assigned customers with timely information
• Execute transactional activities with customers and internal stakeholders
• Orchestrate end-to-end shipment cycle through cross-functional collaboration
• Address routine exceptions independently within Maersk network
• Drive continuous improvement to increase efficiency
• Upsell and cross-sell by identifying opportunities
• Reinforce contract fulfillment through regular customer check-ins with Sales/Product

Skills

Problem-solving

Logistics experience

English & Norwegian

Customer mindset

Stakeholder management

Job description

Maersk is seeking a Customer Experience Consultant to enhance the end-to-end shipment lifecycle, building strong customer relationships and proactively communicating about issues or changes. You will drive improvements, onboard new customers to standard processes, and align with stakeholders to meet requirements using IOP and SOP outputs.

The role emphasizes digital adoption, exceptional service, and upselling opportunities to strengthen contract fulfillment and overall customer satisfaction.