Customer Experience Consultant

ON Ocean Network; Oslo; On-site; NOK 550,000 - 850,000; Full time

Benefits offered by this job

Vacation Houses Lottery

Multinational exposure

Growth opportunities

Job summary

Maersk Norge AS is seeking a Customer Experience Consultant to enhance customer interactions and drive operational excellence. You will onboard customers to standard processes and digital platforms, coordinating with internal and external stakeholders to meet account-specific requirements.

The role emphasizes promoting digital tools, handling daily communications, and supporting end-to-end shipment cycles with a customer-first mindset in a global logistics environment.

Qualifications

• Strong problem-solving skills to handle complex issues.
• Experience in Logistics/Ocean transport is preferred.
• Proficiency in English and Norwegian, both written and spoken.

Responsibilities

• Improve customer experience and drive operational excellence.
• Onboard new customers to standard processes and digital platforms.
• Coordinate with stakeholders on customer-specific requirements using IOP and SOP.
• Promote digital adoption and self-service solutions for scalable service.
• Serve as primary contact for assigned customers with timely information.
• Execute transactional activities per IOP/SOP with stakeholders.
• Drive end-to-end shipment cycle through cross-functional collaboration.
• Address routine exceptions independently within Maersk network.
• Drive continuous improvement to ease doing business with Maersk.
• Upsell/cross-sell by offering solutions matching needs.
• Support contract fulfillment via regular customer check-ins with Sales/Product.

Skills

Problem solving

Logistics

Ocean transport

English

Norwegian

Job description

Arbeidsgiver

Maersk Norge AS

Sted

Lysaker Torg 15, 1326 Lysaker

Om jobben

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Stillingstittel

Customer Experience Consultant

Type ansettelse

Fast, heltid 100%

Antall stillinger

1

Arbeidsspråk

Engelsk

Key Responsibilities

• Improve Customer Experience and Drive Operational Excellence
• Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership
• Align and coordinate with multiple external and internal stakeholders on customer specific requirements with IOP and SOP as outputs.
• Promote digital adoption and self-service solutions to maintain a reliable and consistent service delivery at scale.
• Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information. Specialists/Operations etc
• Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.
• Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience
• Address pre-defined (routine) exceptions independently either directly and /or by navigating through the Maersk network.
• Drive continuous improvement to improve efficiency and ease of doing business with Maersk.
• Perform upselling and cross-selling by tapping low-hanging opportunities and offering customers solutions that match immediate needs.
• Reinforce contract fulfillment through regular customer check-ins and collaborating with Sales/Product to improve contract fulfillment ratio

We are looking for

• Strong problem-solving skills
• Strong preference for candidates with experience in Logistics/Ocean transport.
• Proficiency in both written and verbal communication in English and Norwegian is required,
• We are looking for a motivated, persistent and enthusiastic person with a can-do attitude and a passion for solving complex issues
• Customer first mindset: You are good at forming relationships and able to understand the customers requirement and turn these into solutions. You understand the value the customer brings to Maersk and are able to find and implement solutions that are mutually beneficial to the customer and Maersk
• Stakeholder management: You are able to manage both internal and external stakeholders and are able to be persuasive towards achieving the objectives set for the accounts. You are comfortable handling customer complaints and are able to defuse conflicts early. Ability to influence without authority is a must.

We Offer

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view.

• Be part of the world’s largest container shipping company.
• Exposure to multinational environment/culture.
• Room for growth and development.
• Enhancing personal skills.
• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers' expectations.
• Vacation Houses Lottery

Om bedriften

Sektor Privat

Nettsted http://www.maersk.com/