Customer Experience Architect - End-to-End Shipments

Kunderådgiver; Bærum; On-site; NOK 600,000 - 900,000; Full time

Benefits offered by this job

Vacation Houses Lottery

Growth opportunities

Exposure to multinational environment

Job summary

Maersk is seeking a Customer Experience Consultant to ensure a seamless end-to-end shipment lifecycle. You will build strong customer relationships, communicate proactively, and address issues while driving continuous improvements within the Maersk network.

You will onboard customers to standard processes, align with internal/external stakeholders, and promote digital adoption to deliver reliable service at scale. A proactive, customer-first mindset is essential.

Qualifications

• Strong problem-solving skills.
• Excellent written and verbal communication in English and Norwegian.
• Ability to manage internal and external stakeholders effectively.
• Customer-first mindset with relationship-building abilities.
• Proactive, persistent, and enthusiastic attitude.

Responsibilities

• Improve Customer Experience and Drive Operational Excellence.
• Onboard new customers on standard processes and digital platforms.
• Coordinate with multiple stakeholders on customer requirements with IOP and SOP outputs.
• Promote digital adoption and self-service solutions.
• Serve as primary contact for assigned customers and provide timely updates.

Skills

Problem-solving

English proficiency

Norwegian language

Stakeholder management

Customer relationship skills

Job description

Maersk is seeking a Customer Experience Consultant to ensure a seamless end-to-end shipment lifecycle. You will build strong customer relationships, communicate proactively, and address issues while driving continuous improvements within the Maersk network.

You will onboard customers to standard processes, align with internal/external stakeholders, and promote digital adoption to deliver reliable service at scale. A proactive, customer-first mindset is essential.