CRM & Loyalty Platform Architect

Strawberryhotels; Oslo; Hybrid; NOK 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible work model

Great lunches

Employee discounts

Job summary

Strawberry is seeking a CRM & Loyalty Platform Specialist to develop, optimize, and support our CRM and Loyalty capabilities. You will work with the Salesforce team and external partners to implement data-driven enhancements and run the Loyalty program, Gravty, and Salesforce Data 360 initiatives.

You will report to the CRM & Loyalty Platform Owner in the Tech department. The role is based at our HQ in Oslo or Stockholm, with a flexible hybrid model and strong emphasis on collaboration and

Qualifications

• 3 years of operational CRM experience, focused on the B2C segment.
• Experience gathering and translating functional & technical requirements.
• Experience coordinating with external vendors or SI partners.
• Knowledge of data platforms and master data management is a plus.
• Fluent in English and Norwegian/Swedish; strong communication with stakeholders.

Responsibilities

• Stay up to date with trends in CRM and Loyalty technologies.
• Learn Gravty and support its ongoing development.
• Gather business needs and translate into technical user stories.
• Ensure data is structured and up to date for insights and personalization.
• Lead end-user training and act as a Super User for the system.
• Collaborate with Product Teams and Loyalty/Customer Experience stakeholders.

Skills

CRM & Loyalty platforms

Salesforce

Stakeholder management

B2C CRM experience

Data mapping & reporting

Norwegian/Swedish & English

Tools

Salesforce Data 360

Gravty

Job description

Strawberry is seeking a CRM & Loyalty Platform Specialist to develop, optimize, and support our CRM and Loyalty capabilities. You will work with the Salesforce team and external partners to implement data-driven enhancements and run the Loyalty program, Gravty, and Salesforce Data 360 initiatives.

You will report to the CRM & Loyalty Platform Owner in the Tech department. The role is based at our HQ in Oslo or Stockholm, with a flexible hybrid model and strong emphasis on collaboration and