Admin Officer

Allscreens Nationwide Ltd; London; On-site; NOK 304,000 - 406,000; Full time

Job summary

Brook Street is hiring within a Tribunal Hearing Centre to help ensure hearings are properly prepared, supported and delivered, while customers feel listened to and clearly guided.

You will undertake administrative tasks to prepare for hearings, provide support to users, direct queries with scripts, handle case files securely and assist with listing, scheduling and basic financial reporting under team guidance.

Qualifications

• Proficient in Microsoft Office applications, including Excel, Word and Outlook.
• Strong administrative and clerical skills, including accurate data entry, document preparation and email management.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity.
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats.
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs).
• Follow complaints processes and procedures-responding promptly where needed and updating OPTIC as required.
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards.
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols.
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees.
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies.
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports.
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance).

Skills

Microsoft Office

Data Entry

Administrative Skills

Job description

Working Pattern: Fully office based 9am - 5pm

If you're someone who thrives on supporting people, keeping services moving smoothly, and working with accuracy under pressure, this is a fantastic opportunity. Our Client is hiring within a Tribunal Hearing Centre - helping ensure hearings are properly prepared, supported and delivered, while customers feel listened to and clearly guided.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate and support the smooth running of hearing activity
• Provide support and signposting to users and stakeholders via face-to-face conversations, incoming/outgoing telephone contact, and correspondence in a range of formats
• Use service scripts and knowledge articles to direct queries to the right support, ensuring clear, consistent information for all users (including those with complex needs)
• Follow complaints processes and procedures-responding promptly where needed and updating OPTIC as required
• Support operational delivery by processing work using standard operating procedures to meet performance targets and service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Manage jury service administration (selection, deferral, reassignment and attendance tracking), including processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adhering to listing policies
• Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Support health & safety activities (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What we are looking for:

• Proficient in Microsoft Office applications, including Excel, Word and Outlook
• Strong administrative and clerical skills, including accurate data entry, document preparation and email management

Additional information:

You'll be supported by team guidance, including operational procedures and team leader oversight for health & safety activities.

If you're ready to make a real difference in a busy, purposeful environment, we'd love to hear from you.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.