Cafe Sales & Customer Care Pro - Growth & Perks

Soulcake; Oslo, Strømmen, Sandvika; Remote; NOK 207,000 - 262,000; Part time

Benefits offered by this job

Staff discount on products

Training and support

Room to grow

Job summary

Soulcake is hiring for a shop-floor role in Oslo. You will work alongside the Shop Manager and team to serve customers, prepare drinks, handle transactions and keep the shop clean and welcoming.

You’ll take the lead from the Shop Manager during shifts and prioritize the customer experience in a busy bakery and cafe environment. Shifts run across trading hours, including weekends and peak periods, with 8-hour blocks and 40% position guidance.

Qualifications

• Comfortable on your feet in a fast-paced, customer-facing environment for the full shift.
• Able to stay warm and customer-first through busy periods and difficult customers.
• Accurate with cash, transactions and orders.
• A clear, respectful communicator with customers and the team.
• Reliable and consistent - you show up on time and follow tasks through without being chased.
• Take pride in the customer experience and how the shop looks - not just getting through a shift.
• Available to work shop trading hours, including weekends and peak periods, on-call, and across our shop locations (Oslo, Strømmen and Sandvika).
• Aged 18 or over.

Responsibilities

• Serving customers and selling baked goods and drinks to Soulcake standard.
• Preparing and serving drinks consistently and to specification.
• Handling transactions and processing online and in-shop orders accurately.
• Sharing clear product and allergen information with customers.
• Keeping the floor, counter, displays and seating clean and presentable.
• Restocking displays and following opening, closing and changeover routines.
• Flagging stock, equipment or operational issues to the Shop Manager early.

Job description

Soulcake is hiring for a shop-floor role in Oslo. You will work alongside the Shop Manager and team to serve customers, prepare drinks, handle transactions and keep the shop clean and welcoming.

You’ll take the lead from the Shop Manager during shifts and prioritize the customer experience in a busy bakery and cafe environment. Shifts run across trading hours, including weekends and peak periods, with 8-hour blocks and 40% position guidance.