Client Project Manager - Property Maintenance & Refurbishment - Battersea

Optimal Maintenance Ltd; London; On-site; NOK 532,000 - 811,000; Full time

Benefits offered by this job

Uncapped bonus

Profit sharing

20 days annual leave

Private gym access

Career progression

Company events

Pension scheme

High performance culture

Job summary

Optimal Maintenance Ltd. is looking for a Client Project Manager to lead end-to-end client delivery, combining sales, account management, quoting, and operations.

You will win work, manage relationships, quote and survey jobs, book engineers, and ensure timely invoicing and cash collection in a fast-paced setting.

Qualifications

• 2+ years of experience in property maintenance and refurbishment.
• Experience with CRM tools and job tracking systems.
• Proficiency with Microsoft Office tools.
• Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement.
• Experience coordinating with clients, engineers, suppliers, and subcontractors.
• Eligibility to work in the UK.

Responsibilities

• Identify and win new clients through outreach, referrals, and networking.
• Convert inbound leads into retained accounts with ongoing project pipelines.
• Write and issue clear, itemised quotes using CRM system.
• Schedule jobs in the CRM with correct trade, geography and availability.
• Coordinate materials, access arrangements, and client communications for each job.
• Provide job summaries and updates to clients and monitor profitability.

Skills

KPI tracking

Client coordination

Stakeholder management

Education

Bachelor's degree (any field)

Tools

CRM systems

Microsoft Office

Job description

The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.

This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.

Key Responsibilities

Client Acquisition & Growth

• Identify and win new clients through outbound engagement, referrals, and networking
• Convert inbound leads into retained accounts with ongoing project pipelines
• Build and maintain strong relationships to increase repeat business
• Track and report on client revenue performance

Quoting & Estimating

• Attend site visits or coordinate engineer attendance for quote scoping
• Write and issue clear, itemised, step-by-step quotes using CRM system
• Liaise with suppliers and subcontractors to ensure cost competitiveness
• Follow up on outstanding quotes to improve conversion rates

Job Booking & Delivery

• Schedule jobs in the CRM ensuring correct trade, geography, and availability
• Issue clear work orders to engineers or supply chain with all necessary info
• Coordinate materials, access arrangements, and client communications
• Monitor progress, track status, and ensure jobs are completed to a high standard

Project Oversight & Client Reporting

• Act as single point of contact for the client throughout the job lifecycle
• Conduct quality checks (photos, feedback, completion verification)
• Resolve issues proactively and escalated where necessary
• Provide job summaries and updates to clients as required

Invoicing & Payment Collection

• Ensure jobs are invoiced within 24 hours of completion
• Chase client payments and resolve billing queries
• Track project profitability and payment cycles

Performance Management

• Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
• Participate in daily stand-ups and report performance metrics
• Continuously seek ways to improve speed, accuracy, and customer experience.

• 2+ years of experience in property maintenance and refurbishment.
• Experience working with CRM tools and job tracking systems.
• Proficiency with Microsoft Office tools.
• Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement.
• Experience coordinating with clients, engineers, suppliers, and subcontractors.
• Eligibility to work in the UK.
• A degree in any field is a plus.
• Availability to work some weekends is a plus.

• Competitive base salary with uncappedbonusscheme

• Profit-Sharingscheme

• 20 Days Annual Leave + Bank Holidays

• Privategymaccess

• Careerprogression (UK & Dubai)

• Companyevents &incentives

• Pensionscheme

• High-Performance,collaborativeculture