Application Service Manager

Nordea; Oslo; Hybrid; NOK 900,000 - 1,150,000; Full time

Job summary

Nordea in Oslo, Norway is seeking an Application Service Manager for Local Systems Operations. You will help keep the bank's core applications running with stability, compliance and performance, working with internal teams and external vendors to support the portfolio.

You will guide Change, Incident and Problem processes, conduct compliance reviews and collaborate with Application Providers to evolve the environment.

Qualifications

• Five years of experience with banking applications.
• Experience with mainframe systems.
• Familiar with ITIL and IPC processes.
• Knowledge of Nordea's systems, products and processes (advantage).

Responsibilities

• Provide technical support to Application Providers.
• Coordinate vendors handling routine application operations.
• Support Change, Incident and Problem processes.
• Conduct compliance reviews and implement corrective measures.
• Collaborate with Application Providers to optimize application evolution.

Skills

Banking applications

IT Operations

Vendor management

English communication

Tools

IBM z/OS

Java

Job description

#Core of the core #Heart of the bank

Would you like to be part of the journey to create an even better version of us? At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with financial solutions of tomorrow.

We are looking for an Application Service Manager to join Local Systems Operations in Norway. Local Systems is a team loaded with experience, professionalism and passion. Now we need to add talent to the team, to stay in strength and competence also for the future.

About This Opportunity

Welcome to the Local Systems team. We add value by providing stable, efficient and innovative IT services in the core banking system areas such as Deposits, Payments, Customer data and Loans, serving virtually all other business areas of the bank. As an Application Service Manager you will play a vital role in keeping Nordea’s fundamental banking applications running stable and compliant. You will support Application Providers working on a portfolio of applications constituting the foundation of the bank. In your role, you will support Nordeas vital Incident, Problem and Change processes. You will work on internal as well as external audits of different kinds, and provide technical support to Application Providers and other stakeholders.

What you’ll be doing:

• Be a technical support to Application Providers
• Follow up on and guide our vendors, who are doing the bulk part of daily application operations.
• Support and perform the activities in the Change, Incident and Problem Processes
• Conduct compliance reviews, and if needed implement corrective measures
• Cooperate with Application Providers to create an optimal environment for the applications evolution, including access to sufficient application competence over time

As the Application Service Manager, you will focus on the applications health in a short and long term perspective, making sure Nordea has access to applications with world class functionality, scalability, maintainability and performance, now and in the future. To achieve this, you will be cooperating with many parts of Nordea, inside and outside Local Systems. Vendor Management will be a crucial activity, as many of the operational services of the applications are purchased from external vendors.

The Local Systems application portfolio is mainly built on the IBM z/OS (“Mainframe”) technical platform. A substantial part of the application portfolio is built on Midrange technologies, such as Java. To be successful, we believe you are well acquainted with these platforms, with a primary focus on the Mainframe.

This role is based in Oslo, Norway. This is a permanent, full-time position.

Who You Are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have worked five years with banking applications
• Are good at grasping rules and regulations, and realizing their practical consequences
• Are well acquainted with IT Operations work
• Have a structured mind with attention to detail
• Can act independently, and identify the actions you need to take.
• Have a positive attitude and cooperate easily with those you have contact with in your daily work
• Have the capability to work with English speaking colleagues from all over the world.

Your experience and background:

• You have five years of experience from the financial sector, primarily focused on software maintenance and/or development
• You are skilled in and enjoy analysing IT solutions
• Several years of experience from working with mainframe systems
• Experience from ITIL and IPC Process work
• Acquaintance with Nordeas systems, products and processes will be a big advantage

What We Offer

You’ll join a team of highly skilled IT professionals, with a huge collective experience of banking systems. Cooperation is well established within the team, and we take a strong personal responsibility for our work. As Application Service Manager in Local Systems, you will be entrusted Nordeas most critical applications, placing you in the midst of Nordeas daily operations. You will be in daily cooperation with some of the best professionals in the area

People

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.