Senior Supplier Manager

Nordea; Oslo; On-site; NOK 950,000 - 1,400,000; Full time

Job summary

Nordea Liv in Oslo or Bergen is seeking a Senior Supplier Manager to own end-to-end governance and performance of technology suppliers. You will build strong partnerships to ensure services meet contracts, SLAs and regulatory expectations while driving cost efficiency.

You will collaborate with application owners, procurement, risk and security to deliver high-quality, resilient services for our customers. If you are proactive, data-driven and thrive in a hybrid environment, join our Service

Qualifications

• 5+ years in technology supplier management, sourcing or contract management.
• Structured, analytical thinker with strong communication and presentation skills.
• Excellent stakeholder management with leadership interaction.
• Knowledge of ICT third-party risk and regulations like DORA is a plus.

Responsibilities

• Own governance and relationship management of Nordea Liv technology suppliers.
• Lead contract lifecycle activities including renewals and negotiations.
• Monitor supplier performance against contracts and SLAs.
• Manage supplier risk in line with regulatory requirements.
• Coordinate resolution of service, commercial and contractual issues with stakeholders.
• Identify opportunities to improve service quality and cost transparency.

Skills

Supplier management

Contract management

Stakeholder management

Analytical skills

English & Norwegian fluency

Job description

Job ID: 6126 We are looking for a Senior Supplier Manager to strengthen supplier performance, governance and strategic partnerships across our technology services.

Nordea Liv

At Nordea Liv, you will play an important role in supporting individuals and businesses by addressing their needs related to savings, pensions, and life insurance. We help people through life-changing events and ensure that companies take care of their employees' pension needs.

Nordea Liv is the third-largest company in Norway’s private life and pension insurance market. We provide occupational pensions, life insurance, and savings products, and manage NOK 300 billion on behalf of approximately 29,000 companies and 700,000 private customers. Together, we make a meaningful difference in the lives of many people.

We are building the foundation for the financial solutions of the future. We are designing our future business and modernising our application landscape to deliver outstanding digital customer experiences to all our customers. We find this journey exciting, and we hope you will too. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark!

About This Opportunity

Welcome to Nordea Liv’s Service Operations team. We are looking for a Senior Supplier Manager to take end-to-end responsibility for the governance and performance of our Technology suppliers. As Supplier Manager, you will build strong, professional partnerships while ensuring that services are delivered in line with contracts, service levels, regulatory expectations and business needs. You will work closely with Application Owners and Providers, Procurement, Risk, Security and our suppliers to drive service quality, cost efficiency and continuous improvement.

The role offers a broad interface across operational delivery and strategic supplier development.

Come join us and be part of a high-impact Service Operations team managing critical services for insurance and pension customers!

What you’ll be doing:

• Own the governance and relationship management of Nordea Liv technology suppliers.
• Lead contract lifecycle activities, including renewals, re-negotiations and commercial follow-up.
• Monitor supplier performance against contract terms and SLAs, follow-up on service credits and performance improvement actions.
• Maintain supplier register and manage supplier risk in line with regulatory requirements.
• Act as the primary escalation point, coordinate and support the resolution of service, commercial and contractual issues in close collaboration with business and technology stakeholders.
• Identify opportunities to improve service quality, efficiency and cost transparency across the supplier portfolio.

The role is based in Oslo or Bergen.

You will join a collaborative and fun Service Operations environment that delivers production-ready and resilient services through a hybrid mix of internal teams and external suppliers. Together, we ensure stable, secure and efficient services and applications for Nordea Liv’s customers.

Who You Are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. We are looking for a pro-active, energetic and result driven individual to take this role to the next level!

You combine a structured and analytical approach with strong relationship-building skills. You communicate clearly, create alignment across stakeholders and are comfortable challenging suppliers constructively. You take ownership, follow through on commitments and balance operational priorities with long-term commercial and strategic objectives.

To succeed in this role, we believe that this describes you:

• Relevant experience of at least 5 years in technology supplier management, sourcing or contract management.
• Structured and detail-oriented with strong analytical, communication and presentation skills.
• Excellent stakeholder management – confident in engaging with both technical and business leadership.
• Knowledge about ICT third party risk management and regulations like DORA is an advantage.
• Fluency in English and Norwegian.

We enable dreams and aspirations for a greater good

We build relationships.

We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop.

We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change

We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea.

We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.