Workshop Coordinator: Scheduling & Customer Service Lead

Tecwave B.V.; Netherlands; On-site; EUR 66,000 - 79,000; Full time

Job summary

Tecwave B.V. in Tilburg region seeks a Workshop Coordinator to be the service department's central link and to support the Service Manager with daily workshop coordination.

You will ensure excellent service for customers, keep schedules running smoothly, and maintain clear communication between workshop, warehouse and customers. The role emphasizes organization, proactive attitude and teamwork.

Qualifications

• MBO working and thinking level or equivalent.
• Strong organizational and communication skills.
• Customer-focused, proactive and service-oriented attitude.
• Affinity with commercial vehicles or automotive technology is an advantage.
• Ability to work efficiently in a dynamic environment while maintaining an overview.
• Experience in a similar position is a plus, but motivation and commitment are equally important.

Responsibilities

• Welcoming and assisting customers both at the service desk and by telephone.
• Planning and coordinating maintenance and repair activities together with the Service Manager and Workshop Manager.
• Monitoring the progress of workshop activities and proactively informing customers about the status of their vehicles.
• Processing work orders, administrative tasks and invoicing.
• Identifying bottlenecks and actively contributing to practical solutions.
• Supporting the warehouse when required during busy periods or staff absence.

Skills

Strong organizational skills

Strong communication skills

Customer-focused attitude

Affinity with commercial vehicles

Education

MBO level or equivalent

Job description

Tecwave B.V. in Tilburg region seeks a Workshop Coordinator to be the service department's central link and to support the Service Manager with daily workshop coordination.

You will ensure excellent service for customers, keep schedules running smoothly, and maintain clear communication between workshop, warehouse and customers. The role emphasizes organization, proactive attitude and teamwork.