WMS Super User (Europe West & South) - Ops & IT Bridge

The Peninsular and Oriental Steam Navigation Company; Netherlands; On-site; EUR 45,000 - 70,000; Full time

Job summary

DP World is seeking a WMS Super User in the Netherlands to bridge Operations, IT, customers and support teams. You will optimize WMS performance, drive continuous improvement, and support day-to-day operations and future developments.

You will coordinate configurations, testing, implementations and enhancements, while delivering user training and maintaining system documentation. A strong focus on process optimization and stakeholder collaboration is essential.

Qualifications

• Experience with warehouse management systems, logistics operations or related business applications.
• Ability to translate business needs into practical system solutions and explain technical concepts to diverse audiences.
• Strong analytical and problem-solving skills with focus on root causes and sustainable improvements.
• Excellent collaboration and communication skills across teams and functions.
• A continuous improvement mindset with willingness to learn and adapt.

Responsibilities

• Act as the primary point of contact for WMS-related questions, incidents and user support in the operation.
• Support configuration, testing, implementation and enhancement of WMS functionality to meet operational requirements.
• Collaborate with Operations, IT, customers and external partners to identify process and system improvements.
• Investigate system issues, analyze root causes and coordinate solutions minimizing disruption.
• Deliver user training and knowledge sharing to support adoption of system changes and best practices.
• Participate in WMS upgrade, implementation, onboarding and process improvement projects.
• Monitor system performance and data quality for operational accuracy and efficiency.
• Develop and maintain process documentation, work instructions and user guides.
• Support continuous improvement initiatives to simplify processes and boost performance.
• Contribute to testing and change management activities for successful deployments.

Skills

WMS experience

Business requirements translation

Analytical & problem solving

Collaborative communication

Continuous improvement mindset

Job description

DP World is seeking a WMS Super User in the Netherlands to bridge Operations, IT, customers and support teams. You will optimize WMS performance, drive continuous improvement, and support day-to-day operations and future developments.

You will coordinate configurations, testing, implementations and enhancements, while delivering user training and maintaining system documentation. A strong focus on process optimization and stakeholder collaboration is essential.