Warranty Technician

LM Wind Power / GE; Netherlands; Remote; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Holiday allowance 8%

Travel allowance

Pension plan

Vacation days 27

Job summary

Stoneridge in Barneveld, Netherlands, seeks a Warranty Technician to analyze, test and report on customer warranty returns, ensuring compliance with procedures and clear documentation. You will work with cross‑functional teams to support quality improvements and customer satisfaction.

The ideal candidate has at least an MBO in electronics/mechatronics/automotive engineering, strong English skills, Dutch language plus, experience with lab/test equipment and PPAP validation, and proficient Excel

Qualifications

• At least MBO education level in electronics, mechatronics, automotive engineering, or a comparable field.
• Strong English communication skills (verbal and written). Dutch language skills are a plus; willingness to learn Dutch.

Responsibilities

• Perform timely, accurate analysis of returned warranty parts and confirm failure modes.
• Support root cause analysis and corrective actions (8D) and quality improvements.
• Develop and maintain test methods and documentation, link failure modes to tests.
• Manage customer-returned warranty units in the database with high data quality.

Skills

English language

Dutch language (plus)

lab equipment

PPAP validation

Excel

problem solving

quality focus

customer satisfaction

automotive background

Education

MBO in electronics/mechatronics/automotive engineering

Tools

Lab equipment

Test equipment

Microsoft Office/Excel

Job description

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

Join the company that’s driving the global transportation industry! Stoneridge is seeking highly-motivated individuals to be a part of our talented team that creates and delivers technology solutions to customers in the transportation industry worldwide. We offer a challenging but rewarding environment with global opportunities. We believe our diverse workforce contributes to our ability to better serve our customers by offering greater creativity, collaboration and productivity.

Objective of the position

The Warranty Technician is responsible for the timely, accurate, and comprehensive analysis, testing, and reporting of customer warranty returns within the designated warranty system. This role ensures full compliance with internal procedures and customer requirements, delivering work that is professional, precise, and thoroughly documented. Warranty reports are often shared directly with customers, making clarity and accuracy essential. The Warranty Technician actively contributes to continuous improvement of analysis methods within their scope of responsibility and escalates issues appropriately and in a timely manner. This position operates within cross‑functional teams and frequently collaborates with internal stakeholders and customers to support quality, efficiency, and customer satisfaction.

Characterization of activities

Perform timely, accurate, and well‑documented analysis of returned warranty parts, including confirmation of failure modes through root cause identification. Support root cause analysis, problem solving, corrective actions (8D), and quality improvements across warranty, design, and manufacturing. Develop, maintain, and continuously improve test methods and documentation, linking failure modes and customer diagnostics to test procedures where possible. Manage and control customer‑returned warranty units in the database, ensuring high data quality and compliance with procedures and protocols. Document and report analysis results clearly, supporting Warranty Improvement Teams as needed. Maintain strong professional relationships with cross‑functional teams and customers while contributing to continuous improvement initiatives.

Education, Experience and Knowledge

At least MBO education level in electronics, mechatronics, automotive engineering, or a comparable field. Strong English communication skills (verbal and written), with the ability to collaborate effectively in global, cross‑functional teams. Dutch language skills are plus; for candidates not yet fluent, and willingness to learn Dutch is important. Proven experience with lab equipment (automotive testing preferred), validation processes (e.g., PPAP), and IT proficiency to navigate complex lab systems. Familiarity with Microsoft Office package, particularly Excel, for data handling, analysis, and reporting; strong organizational capabilities. Structured problem‑solving mindset with a strong focus on quality, customer satisfaction, and results‑driven performance. Strongly preferred: customer communication experience, automotive manufacturing or engineering background, quality systems knowledge (ISO 9001 / IATF 16949), (vehicle‑level) electronics troubleshooting.

What we offer

• Salary based on knowledge and experience.
• Full‑time employment of 40 hours per week.
• 8% holiday allowance.
• Travel allowance home‑work: 23ct per kilometer one way up to a maximum of 50 km CAO: Metalektro HP Retirement: PME (Pensioenfonds Metalektro).
• WIA: WIA floor, WGA gap and WGA gap additional insurances in accordance with the stipulated provisions.
• PAWW: Compulsory supplementary insurance when the statutory unemployment WW or WGA benefit expires.
• Holiday days: 27 days on an annual basis (full‑time).
• ATV: 13 days on an annual basis (full‑time).

Note: For this position we are looking for candidates who already live and work in the Netherlands, in addition the position requires a full‑time presence on location in Barneveld.

Stoneridge is an Equal Employment Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, marital status, mental or physical disability, genetic information, veteran status or any other characteristic protected by the applicable laws in the countries we operate.