Warranty Policy & Claims Architect

GAC Motor Europe B.V.; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Commuting Allowance

Lunch Allowance

Communication allowance reimbursement

30 days annual leave

Job summary

An international automotive company in Amsterdam is seeking a Warranty Specialist to manage warranty policies, oversee claims processes, and collaborate across departments. Ideal candidates should have a Bachelor’s degree in Mechanical Engineering or Automotive Engineering and a minimum of 5 years of experience in automotive after-sales or warranty management. The role offers a competitive salary, bonus structure, and additional benefits like commuting and lunch allowances, alongside 30 annual leave days.

Qualifications

• Minimum 5 years of experience in automotive after‑sales or warranty management.
• Familiar with EU automotive regulations and service standards.
• Fluent in English; additional European language(s) are a plus.

Responsibilities

• Develop and optimize regional warranty policies and manuals.
• Oversee warranty claims processes to ensure compliance.
• Manage regional warranty budgets and track KPIs.
• Analyze warranty data to identify quality trends.
• Train dealers on warranty policies and compliance.
• Work with IT teams to improve warranty systems.

Skills

Analytical skills

Project management

Teamwork

Communication

Customer-oriented mindset

Education

Bachelor’s degree in Mechanical Engineering or Automotive Engineering

Job description

An international automotive company in Amsterdam is seeking a Warranty Specialist to manage warranty policies, oversee claims processes, and collaborate across departments. Ideal candidates should have a Bachelor’s degree in Mechanical Engineering or Automotive Engineering and a minimum of 5 years of experience in automotive after-sales or warranty management. The role offers a competitive salary, bonus structure, and additional benefits like commuting and lunch allowances, alongside 30 annual leave days.