Veterinary Diagnostics Support Specialist

IDEXX; Hoofddorp; On-site; EUR 32,000 - 48,000; Full time

Job summary

IDEXX in Hoofddorp, Netherlands, invites applications for a Customer Support Consultant. You will be the first line of contact, building relationships with veterinarians and animal healthcare professionals, guiding them through analyzer usage and installations to ensure smooth diagnostics.

The role emphasizes strong communication, empathy, and problem-solving in a fast-paced environment. Full-time availability and a proactive, service-oriented mindset are essential.

Qualifications

• Fluent in German and English.
• Willingness to learn; experience in technical fields, veterinary practice, lab setting, or contact center is a plus.
• Strong written and verbal communication; ability to establish rapport quickly.
• Available full-time.

Responsibilities

• Instruct on the use of IDEXX in-house diagnostic analyzers.
• Coordinate and assist with equipment installations; troubleshoot hardware and software integration issues.
• Ensure consumables needed to run tests are ordered.
• Contribute to pet well-being and owner reassurance through proactive support.

Skills

German language

English language

Customer support

Empathy

Multi-tasking

Job description

IDEXX in Hoofddorp, Netherlands, invites applications for a Customer Support Consultant. You will be the first line of contact, building relationships with veterinarians and animal healthcare professionals, guiding them through analyzer usage and installations to ensure smooth diagnostics.

The role emphasizes strong communication, empathy, and problem-solving in a fast-paced environment. Full-time availability and a proactive, service-oriented mindset are essential.