UX Writer II - Organic Marketing

Booking.com; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave

Hybrid work

HQ campus Amsterdam

Commuting allowance

Discounts & Wallet credits

Job summary

Booking.com is seeking a UX Writer to join the UX Writing and Content Design team within the Marketing department in Amsterdam. You will craft clear, concise messaging for traveler-facing experiences and collaborate with PMs, designers and researchers across global markets.

You’ll work on top-of-the-funnel campaigns, translate concepts for 44+ languages, and help scale copy across web and app experiences. This role offers a supportive, large UX organisation with strong career growth

Qualifications

• 3+ years experience in UX Writing, ideally in e-commerce or data-driven product teams.
• Experience working on AI topics including prompting and quality assessment.
• Native English speaker.
• Portfolio demonstrating UX writing work.
• Strong advocate for users and scalable copy.
• Collaborate with PMs, designers, researchers and engineers.

Responsibilities

• Write clear, concise copy across online channels to impact key metrics.
• Coordinate with Language Specialists for local translations with context.
• Use data to measure impact and inform iterations.
• Collaborate with other UX writers to align messaging across touchpoints.
• Work with product teams to develop and execute business strategy through writing.

Skills

UX Writing

AI topics

Job description

About us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Role Description:

We’re looking for a UX Writer to join our UX Writing and Content Design organisation in our Marketing department. We’re a close-knit community made up of more than 70 writers.

Organic Marketing:

You will drive craft decisions and help scale top-of-the-funnel landing journeys, working with highly iterative product and engineering teams across SEO, Marketing Landing Experience and AI. The topics you will own include legal nuances and tool-based craft technicalities.

You'd be embedded across multiple product teams, collaborating closely with PMs, marketing specialists and UX designers. Some weeks you'll be deep in campaigns and driving copy that’s locally relevant across markets; others you'll be moving quickly to work on smaller requests or flows. It's varied, fast-paced, and gives you real ownership of traveller-facing experiences at scale.

Our mission is to deliver the best value and easiest travel experience for our customers. You’ll have the opportunity to create products used by millions of travellers and partners around the globe across different platforms, from web to app.

In this role, you'll partner directly with highly iterative product teams, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You’ll report to the UX Writing Manager for your area who will support you in your growth and development.

UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.

To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication.

Key Job Responsibilities and Duties

• Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
• Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
• Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
• Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
• Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing

Role Qualifications and Requirements

• You have a minimum 3 years relevant experience in UX Writing – this includes past experience working in e-commerce or data-driven product teams
• You have experience working on AI topics including prompting, quality assessment
• You have a native level fluency in English
• You have a portfolio that demonstrates your UX writing experience
• You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences
• You write copy that is intuitive, futureproof and scalable
• You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research
• You have a can-do attitude and work well independently and in a team
• You’re self-driven and take ownership of your ideas to solve challenging problems in an evolving environment
• You thrive on feedback, responding with creative thinking and iterations
• You enjoy working with people of diverse backgrounds, cultures and disciplines
• You are a strong communicator with an eye for detail
• You are able to prioritise multiple projects and stakeholders

Benefits & Perks: Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
• Commuting allowance and bike reimbursement scheme
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.