Technology Architect

Infinity Quest; Amsterdam; On-site; EUR 120,000 - 170,000; Full time

Job summary

Infinity Quest in Amsterdam is seeking a Senior ServiceNow Architect to own end-to-end platform architecture, design high-level and low-level designs, and translate business needs into scalable solutions across HAM, SAM, ITSM, ITOM.

You will establish governance, enforce best practices, mentor architects and developers, engage with C-suite and project teams, and support pre-sales with scoping and SOWs. Fluent English and Dutch are preferred.

Qualifications

• Active ServiceNow CTA certification is mandatory.
• 8+ years in ServiceNow design, development and implementation.
• 3-5+ years as Platform/Enterprise Architect.
• Deep expertise in HAM, SAM, ITSM, ITOM and data model alignment.

Responsibilities

• Define and own end-to-end ServiceNow platform architecture and governance.
• Lead HLDs/LLDs for complex, multi-instance deployments.
• Drive integration patterns and data strategy across enterprise systems.
• Mentor architects, developers, and implementation teams; engage with executives and stakeholders.

Skills

CTA Certified

ServiceNow Expertise 8+ yrs

Platform/EA Experience 3-5 yrs

HAM/SAM/ITSM/ITOM

Enterprise Deployments

Leadership

Stakeholder Communication

Agile/DevOps

TOGAF Familiarity

ITIL Knowledge

English & Dutch Fluency

CAD/CIS Certifications

Tools

IntegrationHub

REST APIs

SOAP APIs

Job description

• Define Platform Architecture: Own the end-to-end technical architecture for the ServiceNow platform, ensuring the solution is scalable, maintainable, secure, and performs optimally across all implemented and planned modules.
• Solution Design: Lead the design and development of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex ServiceNow implementations, including multi-instance, global, or highly integrated environments.
• Strategic Alignment: Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints for the ServiceNow platform.
• Module Expertise: Apply deep knowledge of multiple ServiceNow modules (e.g., HAM, SAM, ITSM, ITOM and SecOps) to design cross-functional solutions and ensure proper data model alignment (e.g., CSDM).

Technical Governance and Assurance

• Establish Governance: Define, implement, and lead the technical governance processes (e.g., Design Authority Board) to review and approve all major platform changes, custom application development, and technical designs.
• Best Practices: Enforce ServiceNow best practices, design standards, and development guidelines to minimize technical debt and ensure the \"Now Platform\" remains evergreen.
• Risk Management: Conduct technical risk assessments and provide architectural assurance for complex projects, ensuring compliance with security protocols, data governance, and regulatory requirements.

Integration and Data Strategy

• Integration Framework: Design and govern secure, high-performance integration patterns (e.g., REST/SOAP APIs, IntegrationHub) between ServiceNow and other enterprise applications, cloud services, and third-party systems.
• Data Architecture: Lead the definition and governance of the ServiceNow data model, including the Configuration Management Database (CMDB) and Common Service Data Model (CSDM), ensuring data integrity and quality.

Leadership, Mentorship, and Stakeholder Engagement

• Technical Authority: Act as the ultimate technical escalation point, resolving complex architectural, performance, and security challenges.
• Mentorship: Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams, fostering technical excellence within the practice.
• Stakeholder Communication: Present technical strategies, architectural decisions, and platform roadmaps to a variety of audiences, including C-suite executives, business leaders, and technical teams.
• Supports pre-sales activities including scoping, compilation of estimates and generation of statement of work documents

Qualifications and Experience

Required

• Certification: Active ServiceNow Certified Technical Architect (CTA) credential is mandatory.
• Experience: Minimum of 8+ years of hands-on experience in ServiceNow solution design, development, and implementation, with at least 3-5 years acting as a Platform or Enterprise Architect.
• Platform Mastery: In-depth, demonstrated expertise across the core ServiceNow platform and multiple major application suites (e.g., HAM, SAM, ITSM, ITOM).
• Enterprise Experience: Proven track record of architecting and leading large-scale, complex, and global ServiceNow deployments.

Preferred

• Additional Certifications: Certified Application Developer (CAD), multiple Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, ITOM).
• Framework Knowledge: Familiarity with Enterprise Architecture frameworks (e.g., TOGAF) and ITIL processes.
• Delivery Methodologies: Experience with Agile and DevOps methodologies for platform development and release management.
• Language: Fluent English & Dutch, and nice to have any other European language.