Technician & customer services representative (M/F)

DEDIENNE AEROSPACE; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Job summary

Dedienne Aerospace in the Netherlands seeks a mechanically minded professional to inspect, diagnose, and restore equipment to service or compliance. You will analyze client needs, develop a work plan, allocate resources, and support after-sales service at client sites or in workshops.

You will maintain traceability, write diagnostic reports, and describe malfunctions. You will prepare quotes with profitable solutions and negotiate terms, while developing service activity through prospecting and

Qualifications

• Reading blueprints and applying mechanical skills in maintenance
• Understanding mechanical engineering concepts and processes
• Strong interpersonal skills for client interaction and teamwork
• Ability to adapt to client needs and travel requirements

Responsibilities

• Inspecting and diagnosing systems and sub-assemblies to determine necessary operations and parts
• Analyzing client needs, developing a work plan, and allocating resources
• Providing after-sales service interventions at client sites or in service workshops
• Maintaining traceability, writing diagnostic reports, and describing issues
• Preparing quotes aligned with profitability, defining technical and commercial solutions
• Developing service activity through prospecting, visits, and proposals

Skills

Reading blueprints

Applied mechanical skills

Mechanical engineering knowledge

Interpersonal skills

Education

Vocational diploma in assembly/mechanics

Job description

JOB DESCRIPTION

• Inspecting and diagnosing systems and sub-assemblies and determining the necessary operations and/or parts to restore equipment to service or compliance.
• Analyzing the client's needs, developing a work plan, and ensuring follow-up. Allocating the necessary resources based on time, budget, and quality constraints.
• Providing after-sales service interventions at sites equipped with resources deployed by Dedienne Aerospace for the client, either in the service workshop or directly at the client's site.
• Maintaining traceability of actions performed on client equipment, writing diagnostic reports, and describing identified malfunctions or technical difficulties.
• Preparing quotes aligned with profitability objectives, defining a suitable technical and commercial solution, and negotiating the terms and conditions of the intervention with the client.
• Develop service activity in line with established objectives: prospecting plan, customer and prospect visits, business capture and service proposals.

PROFILE

With initial training in mechanics – such as a vocational diploma in assembly/mechanics – you have initial experience in the mechanical maintenance sector (automotive/machine tools) and/or in mechanical tooling production.

Required skills include:

• Reading and analyzing blueprints
• Applied mechanical skills
• Knowledge of mechanical engineering (special processes, machining, turning, milling, welding, etc.)
• Excellent interpersonal skills and adaptability

CONDITIONS & LOCATION

• Contract : Permanent contract
• Start date : As soon as possible
• Travel : Regular travel within the Amsterdam metropolitan area and occasional travel to the rest of the Netherlands.

If you are passionate about “quality” and have a track record of ensuring excellence, we would love to hear from you. Please send your CV to [e-mail]