Technician (BNA)

Scania Group; Hardenberg; On-site; EUR 28,000 - 42,000; Full time

Job summary

Scania Group in the Netherlands is seeking a field service professional to install, maintain and repair customer equipment at client sites. You will support customers through technical product knowledge and manage ongoing relationships with sales staff focused on technical applications.

Role requires relevant experience and completion of technical product training, with strong knowledge of product systems and service processes. Willingness to travel locally is expected.

Qualifications

• Experience in field service or technical support is preferred.
• Willingness to learn and engage in product training.

Responsibilities

• Product Demos: Use a predefined script to demonstrate basic features/attributes of the product/service.
• Product/Service Information: Provide basic information and respond to customer questions.
• Equipment Installation: Carry out simple installation tasks under supervision.
• Equipment Maintenance and Repair: Perform basic maintenance and repair tasks under supervision.
• Resolving Customer Issues: Respond to basic issues such as returns and escalate when needed.
• Operational Compliance: Follow procedures to meet quality standards and codes.
• Customer Relationship Management / Account Management: Make calls to allocated existing customers to build rapport.
• Customer Needs Clarification: Interview customer to clarify requirements using a standard sales script.
• Work Scheduling and Allocation: Organize own daily work schedule in line with priorities.
• Health, Safety, and Environment: Follow safety instructions to protect environment and well-being.
• Personal Capability Building: Engage in training and coaching to improve skills.

Education

Upper Secondary School 3

Job description

Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Role Summary

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Job Responsibilities

Product Demos

Use a predefined script to demonstrate the most basic features/attributes of the product/service.

Product/Service Information

Provide basic product/service information and respond to basic customer questions about the product/service.

Equipment Installation

Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Equipment Maintenance and Repair

Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.

Resolving Customer Issues

Respond to basic customer issues, such as returns, and elevate issues appropriately.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.

Customer Needs Clarification

Interview the customer, using a simple standard sales script, to clarify the customer's requirements.

Work Scheduling and Allocation

Organize own work schedule each day in line with changing priorities.

Health, Safety, and Environment

Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.

Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Upper Secondary School 3