Technician

Scania Nederland B.V.; Eindhoven; On-site; EUR 42,000 - 65,000; Full time

Job summary

Scania Nederland B.V. is seeking a field-based technician to install, maintain, or repair products at customers' sites using specialized technical knowledge.

This role maintains ongoing relationships with customers and sales staff focused on technical applications of the product or service. The position involves product demonstrations, providing detailed product information, assisting with complex installations under guidance, troubleshooting, and ensuring safety and regulatory compliance.

Qualifications

• Experience with technical product applications or related field service is preferred.
• Ability to explain complex product information to customers clearly.
• Knowledge of safety regulations and codes of conduct in a technical environment.

Responsibilities

• Demonstrate the features/attributes of the product/service and support requests for detailed demonstrations.
• Provide advanced product/service information and respond to basic customer questions about the product/service.
• Help to install complex systems and conduct inspections of equipment with guidance.
• Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes to ensure compliance.
• Make calls to allocated customers to maintain and strengthen existing relationships; act as first point of contact for queries.
• Interview the customer to clarify requirements, or assist in conducting interviews with potential customers, taking detailed notes.
• Design own monthly schedule and, if necessary, assign work to others to speed up workflow and ensure priorities are met.
• Follow HSE policies and procedures to mitigate risks and safeguard health and environment.
• Develop own capabilities through training and coaching and keep up with relevant technology and industry practices.

Education

Post-Secondary Non-Tertiary Education Level 4

Job description

Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Job Responsibilities

Product Demos

Demonstrate the features/attributes of the product/service and support requests for detailed demonstrations.

Product/Service Information

Provide advanced product/service information and respond to basic customer questions about the product/service.

Help to install complex systems and conduct inspections of equipment with guidance.

Equipment Maintenance and Repair

Troubleshoot and diagnose equipment for emergency repairs and carry out preventive maintenance routines.

Resolving Customer Issues

Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Needs Clarification

Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Health, Safety, and Environment

Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate risks and to safeguard the environment and the well-being of self and others.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Post-Secondary Non-Tertiary Education Level 4