Service Engineer

Jobtailor; Helmond; On-site; EUR 40,000 - 60,000; Full time

Job summary

Jobtailor in Helmond, Netherlands, is seeking a technical service professional to maintain expert knowledge of the PVA product line and provide rapid, effective support to customers both onsite and remotely.

You will diagnose issues, manage service tickets, train end users, and collaborate with Engineering teams across regions to ensure high-quality service delivery.

Qualifications

• Minimum one year of technical service or process engineering experience.
• Engineering education or equivalent technical background.
• Proficiency in English; additional European languages (e.g., German) are a strong advantage.

Responsibilities

• Maintain expert-level knowledge of the PVA product line.
• Answer customer questions and resolve technical issues directly or through remote support.
• Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems.
• Manage and update service tickets and identify urgent customer needs.
• Provide onsite service support, acceptance runs, new project installations, rework installations, and customer-location service.
• Assist customers with application development, process improvement, and optimization at the PVA lab in Helmond and at customer locations.
• Use structured problem-solving methods to identify root causes and solutions.
• Foster strong customer relationships through proactive, solution-oriented support.
• Train customers and end users on PVA product function, programming, and maintenance.
• Collaborate with local and global Service Engineering teams on priorities, scheduling, and workload.

Skills

Technical service

Process engineering

English proficiency

German language (advantage)

Education

Engineering degree or equivalent

Job description

• Maintain expert-level technical knowledge of the PVA product line
• Answer customer questions and resolve technical issues directly or through remote support
• Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems
• Manage and update service tickets and identify urgent customer needs
• Provide onsite service support, acceptance runs, new project installations, rework installations, and customer-location service
• Assist customers with application development, process improvement, and optimization at the PVA lab in Helmond and customer locations
• Use structured problem-solving methods to identify root causes and solutions
• Maintain strict confidentiality of customer information
• Foster strong customer relationships through proactive, solution-oriented support
• Share customer learnings and field feedback within the department
• Support team members during acceptance runs, installations, rework installations, onsite service, demonstrations, and tests
• Train customers and end users on PVA product function, programming, and maintenance
• Collaborate with local and global Service Engineering teams on priorities, scheduling, and workload
• Provide feedback on manuals, documentation, product quality, lessons learned, and potential improvements
• Contribute to continuous improvement of service execution and customer satisfaction

Requirements

• Minimum one (1) year of technical service or process engineering experience
• Commercial experience is a plus
• Engineering education or equivalent technical background
• Technical inclination in mechanics, controls, electronics, and software
• Proficiency in English
• Additional European languages (e.g., German) are a strong advantage
• Customer-centric mindset
• Strong verbal communication and listening skills
• Ability to work independently and collaboratively
• Ability to perform effectively in fast-paced, dynamic settings
• Sound judgment and contingency planning
• Calm, professional demeanor in challenging situations
• Ability to manage multiple projects and competing priorities
• Highly organized, detail-oriented, and analytical
• Initiative and continuous improvement mindset
• Ability to travel frequently and work onsite in Helmond, Netherlands

Core Competencies

Demonstrates expertise in technical service and process engineering, with a strong focus on customer support, problem-solving, and continuous improvement. Proficient in mechanics, controls, electronics, and software, with the ability to train users and manage multiple projects effectively.

Highest-signal resume keywords

• Technical Service Experience
• Process Engineering
• Customer-Centric Mindset
• Proficiency in English
• Structured Problem-Solving

ATS Optimization Keywords

Hard Skills

• Mechanical Troubleshooting
• Controls Diagnosis
• Software Problem Resolution
• Process Improvement
• Application Development
• Technical Support
• Service Ticket Management
• Installation Support
• Customer Training
• Continuous Improvement

Soft Skills

• Strong Verbal Communication
• Listening Skills
• Ability to Work Independently
• Highly Organized
• Detail-Oriented

Industry Keywords

• PVA Product Line
• Customer Relationships
• Field Feedback
• Service Execution
• Dynamic Settings