Technician

Jobtailor; Eindhoven; On-site; EUR 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a field-based technician in the Netherlands to install, maintain, and repair equipment at customer sites. You will provide technical support for product applications and demonstrate features to customers.

The role requires strong knowledge of product and process technologies, completion of relevant technical training, and ability to manage customer relationships while ensuring safety and compliance. A background in preventive maintenance is desirable.

Qualifications

• Typically requires relevant experience.
• Completion of technical product training.
• Demonstration of high-level product and process knowledge of a technical nature.
• Post-Secondary Non-Tertiary Education Level 4.

Responsibilities

• Install, maintain, and repair items at customers' homes or business locations.
• Provide specialized technical knowledge for product applications and customer questions.
• Demonstrate product features and support demonstration requests.
• Assist with complex system installations and equipment inspections with guidance.
• Troubleshoot and diagnose equipment for emergency repairs and perform preventive maintenance.
• Respond to basic issue escalations promptly and appropriately.
• Follow organizational policies, procedures, regulatory codes, and conduct rules.
• Build and maintain relationships with assigned customers as first point of contact.

Skills

Technical Product Training

Equipment Troubleshooting

Customer Relationship Management

Preventive Maintenance

Regulatory Compliance

Education

Post-Secondary Non-Tertiary Education Level 4

Job description

• Install, maintain, and repair items or products ordered at customers' homes or places of business
• Support customers through specialized technical or scientific knowledge and product applications
• Demonstrate product/service features and support detailed demonstration requests
• Provide advanced product/service information and respond to basic customer questions
• Help install complex systems and conduct equipment inspections with guidance
• Troubleshoot and diagnose equipment for emergency repairs and perform preventive maintenance
• Respond promptly and appropriately to basic issue escalations
• Follow organizational policies, procedures, regulatory codes, and codes of conduct
• Maintain and strengthen relationships with allocated customers and act as first point of contact for queries and complaints
• Clarify customer requirements and document client needs
• Design monthly work schedules and assign work when necessary
• Follow health, safety, and environmental policies and procedures
• Participate in training, coaching, assessment, and development activities; maintain knowledge of technology, regulation, and industry best practices.

Requirements

• Typically requires relevant experience
• Completion of technical product training
• Demonstration of high-level product and process knowledge of a technical nature
• Post-Secondary Non-Tertiary Education Level 4

Core Competencies

Demonstrates advanced product knowledge and technical expertise to install, maintain, and repair equipment while ensuring compliance with health, safety, and environmental policies. Capable of building strong customer relationships and effectively responding to inquiries and complaints.

Highest-signal resume keywords

• Technical Product Training
• Equipment Troubleshooting
• Customer Relationship Management
• Preventive Maintenance
• Regulatory Compliance

Hard Skills

• Installation
• Maintenance
• Repair
• Troubleshooting
• Equipment Inspection
• Product Demonstration
• Technical Knowledge
• Process Knowledge
• Preventive Maintenance
• Documentation

Soft Skills

• Customer Support
• Communication
• Problem Solving
• Coaching
• Team Collaboration

Certifications & Qualifications

• Post-Secondary Non-Tertiary Education Level 4

Industry Keywords

• Health and Safety Policies
• Environmental Procedures
• Regulatory Codes
• Customer Queries
• Work Scheduling