Technical support specialist - Dutch & English

Blue Lynx; Hilversum; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Covered commute costs

Small international team

Early real responsibility

Free lunch

Remote possibility 1 day/week

Job summary

Blue Lynx in Hilversum is seeking a Technical Support Engineer to join our growing tech team. You will handle support requests in Dutch and English, diagnose issues with GNSS receivers and related hardware, and guide customers through troubleshooting steps.

Initially on-site learning with one day remote per week later, you will work with product and development teams to support field professionals using our hardware and cloud software solutions.

Qualifications

• Must be fluent in Dutch and English, written and spoken.
• Willingness to commute to Hilversum on-site during learning phase; 1 day remote per week after.
• Curiosity and genuine interest in how things work.

Responsibilities

• Handle support requests via phone, email, and chat in Dutch and English.
• Analyze technical issues and identify effective solutions.
• Communicate troubleshooting steps and resolutions clearly to customers.
• Collaborate with product and development teams by reporting recurring issues and user feedback.
• Repair, configure, and test GNSS receivers and related hardware.
• Prepare and manage outgoing hardware shipments.
• Provide hands-on technical support for GNSS receivers, mobile apps, and cloud software.

Skills

Fluent Dutch

Fluent English

GNSS knowledge

Hardware troubleshooting

Tools

GNSS receivers

Job description

Our client is a growing, innovative technology company, focused on the development of smart digital and hardware solutions that improve accuracy, efficiency, and productivity for professionals across engineering, infrastructure, and field-based industries.

They are currently expanding operations and are looking for a motivated Technical Support Engineer to join their team in Hilversum.

Job Profile for Technical Support Engineer

Responsibilities will include but not be limited to:

• Handle support requests via phone, email, and chat in both Dutch and English
• Analyse technical issues and identify effective solutions
• Communicate troubleshooting steps and resolutions clearly to customers
• Collaborate with the product and development teams by reporting recurring issues and user feedback
• Repair, configure, and test GNSS receivers and related hardware
• Prepare and manage outgoing hardware shipments
• Provide hands-on technical support for GNSS receivers, mobile applications, and cloud softwares
• Contribute proactively from day one by investigating and resolving technical problems independently
• Support surveyors, engineers, and construction professionals using field technology solutions

Candidate Profile for Technical Support Engineer

• Must be fluent in Dutch and English, both written and spoken
• Willingness to commute to Hilversum full on-site during the learning phase, 1 day remote per week after that
• Curiosity and a genuine interest in understanding how things work

What Our Client Offers

• Covered commute services - public transport card provided, or €0,23 per km by car
• Small international team - short lines, direct communication
• Real responsibility early on, no endless onboarding
• Free lunch
• 1 day optional remote per week once up to speed