Technical Support Specialist

AlphaESS; Eindhoven; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Steep learning curve

Insights into corporate development

Participation in a motivated team

Higher than average compensation

Job summary

A pioneering energy storage company is seeking a Technical Support Specialist in Eindhoven. This role involves managing technical services and communicating with customers to resolve issues in energy storage systems. Ideal candidates have a background in electrical engineering and at least 3 years of relevant experience. Strong communication skills in Dutch and English are essential. The position offers competitive compensation and an opportunity to grow within a rapidly expanding company.

Qualifications

• Minimum of 3 years in a technical environment, preferably in solar, PV, or energy storage.
• Must have EU driver's license (Class B preferred).
• Confident manner with good presentation skills.

Responsibilities

• Manage technical service activities in the region.
• Communicate with users to solve technical problems.
• Conduct technical training for local customers.

Skills

Excellent communication skills

Team leadership

Technical problem-solving

Language skills in Dutch and English

Education

Bachelor or Master in electrical engineering or renewable energy

Tools

Knowledge of energy storage systems

Job description

Technical Support Specialist

Direct message the job poster from AlphaESS

Alpha ESS is a leading manufacturer of electricity storage systems and a pioneer in the successful implementation of the energy transition. After more than 10 years of experience in the production of energy storage solutions, Alpha ESS has already installed over 30,000 stationary storage solutions worldwide. Due to the extensive investments in research & development since the beginning, Alpha ESS has been able to establish itself as an innovative full-range supplier on the European market. In order to be able to continue this success, Alpha ESS is reaching out to new talented colleagues. We are looking for enthusiastic, responsible, and reliable new members of our team who want to work together to preserve the environment and our planet.

Responsibilities

• Manage technical service activities in the region of responsibility
• Technical communication with users to understand users' needs and solve technical problems of energy storage products and photovoltaic systems (including on-site commissioning)
• Support through to the successful implementation of various business development projects
• Conducting technical training for local German customers, including remote and on-site training, commissioning, and troubleshooting support.
• Support in managing the company's product archives and customer information, create and manage local technical documentation, establish a knowledge data base.
• Constantly monitor, report, and analyze service KPIs including customer satisfaction.
• Responsible for daily communication and cross-departmental coordination with other relevant departments

Qualifications

• Bachelor or Master students with electrical and electronic engineering or renewable energy background
• Minimum of 3 years work experience in a technical environment, preferably in solar, PV or energy storage industry.
• You have excellent communication and presentation skills and a confident manner
• Good listening, speaking, reading and writing skills in Dutch and English, Chinese is a plus
• EU driver's license (Class B is the best)
• You are vigorous teamplayer and know how to manage a team and make it run more effectively and dynamically
• You are capable of listening to others, motivate others and convince other people
• You are interested in working with electric energy saving- and managing products and smart energy solutions

What we offer

• A steep learning curve and an appreciative corporate culture.
• Insights into the corporate development and strategic orientation of a rapidly growing start-up company
• Participation in a highly motivated and efficient team
• Expand horizons as the company grows globally
• Compensation higher than the average level

Know more about Alpha-ESS

AlphaESS:Energy Storage Solutions-Battery Energy Storage System Company

This sounds like you? Then it's time to move!

Application

• Please send your detailed application with your expected salary and the possible starting date to: [e-mail]

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

Industries

Industrial Machinery Manufacturing

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