Technical Support Specialist

Wundermart; Amsterdam; On-site; EUR 35,000 - 36,000; Full time

Job summary

Wundermart in Amsterdam is looking for a Technical Support Specialist to join our growing team. You will be the frontline for customers and partners, solving issues and helping them get the most from our platform.

Key duties include remote troubleshooting of ERP and POS systems, ticket tracking, and occasional on-site visits. You should speak Dutch and English fluently, have 2+ years in a customer-facing role, and enjoy solving problems.

Qualifications

• Minimum 2+ years in a customer-facing role.
• Fluent in Dutch and English with strong communication.
• Experience handling a high volume of calls/messages via a ticketing system.

Responsibilities

• Remote support for troubleshooting and maintenance of ERP and POS systems, with on-site visits when necessary.
• Track incoming tickets from customers and partners to ensure proper handling.
• Follow up on partner and customer requests and involve colleagues at the right time.
• POS hardware preparations and configurations.

Skills

Customer facing

Communication skills

Dutch & English fluency

Ticketing system experience

ERP/POS knowledge

Problem solving

Driver's license B

Willing to travel

Tools

Ticketing system

ERP/ POS tech

Job description

Wundermart is looking for a Technical Support Specialist to join our growing team! Are you someone who loves building strong relationships, solving issues, bridging the gap between technology and business, and by helping partners to get the most out of our platform? This might be the role for you!

What You Will Do.

As a technical support specialist, you are at the center of Wundermart's continued success, assisting our customers and colleagues with their everyday requests. While we strive to provide seamless, autonomous shop technology, issues can still sometimes arise, and that's where your expertise comes in!

Also, you will assist our partners in using our platform. Not all of them are using it the way it’s meant to be used. With a light account management touch, you help them work smarter, close the gaps, and build a foundation for a strong, long-term partnership.

Your Key Responsibilities.

• Remote support for troubleshooting and maintenance of ERP and POS systems, with on-site visits when necessary.
• Tracking incoming tickets from the different customers and partners we work with and making sure they are handled properly.
• Follow up requests from partners and customers, and update and involve your colleagues at the right time.
• POS hardware preparations + configurations

What You Can Bring.

• You live in (or at a reasonable commutable distance from) Amsterdam.
• You have 2+ years of relevant experience in a customer-facing role.
• Great communication skills and fluent in Dutch and English.
• Solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system.
• A strong affinity with internet technologies and a solid understanding of ERP & POS technology.
• An innovative mind, with strong problem-solving skills and able to adapt to new procedures while dealing with many support requests.
• You love to aid and feel a sense of achievement when helping customers to solve a problem at hand.
• Strong organizational skills and the ability to manage multiple tasks.
• Analytical thinking and problem-solving skills.
• In possession of a driver’s license B.
• Flexibility to travel if required

What We Offer.

• Salary range: 3,125 – 3,250 EUR monthly
• Plenty of room for growth in a fast-paced and dynamic scale-up environment