Technical Support Engineer – Ventilation Modules

Demcon life sciences & health; Eindhoven; On-site; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Good salary

31 days OFF + 8% vacation

Pension plan (Zwitsserleven)

Demcon Academy training

Laptop and mobile phone

Employee association & activities

Job summary

Demcon is seeking a technically skilled Technical Support Engineer to work on high‑quality ventilation modules used in medical systems worldwide. You will act as the technical link between customers, production and engineering, performing analysis, support, documentation and product improvements.

You will switch between troubleshooting, root-cause analyses and on-site or remote technical support, with monthly visits to the Enschede site to drive assembly improvements and process changes.

Qualifications

• Must have at least a relevant technical education (MBO/HBO) in mechatronics, electrical or mechanical engineering.
• Strong interest in electronics, sensor technology and technical systems.
• Experience in troubleshooting and technical analysis.
• Good command of Dutch and English.

Responsibilities

• Investigate and repair ventilation modules that are malfunctioning, from customers or production.
• Perform root-cause analyses and document findings in service/quality records.
• Provide international customer support and assist with integration in customers' systems.
• Offer remote and on-site technical support.
• Assist production with technical problems and quality issues.
• Initiate and implement improvements to products, test methods and production processes.
• Create and maintain technical documentation and test setups.
• Design, build and maintain test fixtures and measuring equipment.
• Carry out verification, validation and endurance tests on products and subsystems.
• Support during product changes and roll-out to production and customers.
• Monthly visits to the Enschede production site to meet staff and implement process improvements.

Skills

Troubleshooting

Technical analysis

Dutch language

English language

Education

MBO/HBO in Mechatronics/EE/ME

Job description

Are you a technically gifted individual with sharp analytical skills, a hands-on approach and the drive to truly get to the bottom of complex systems? Then we’re looking for you. As a Technical Support Engineer, you’ll be working on high-quality ventilation modules that are used in medical systems worldwide. You’ll ensure that customers, production and internal teams can rely on stable, well-functioning technology.

About Demcon

Each one of our companies differentiates itself in its own domain with unique expertise and skills. This way they help customers improve their performance and achieve more. On the basis of their passion for technology our companies are able to combine forces. By sharing knowledge and working together we increase our social impact. Demcon macawi respiratory systems is a developer and manufacturer of respiratory systems for every patient, from premature babies to adults, based on unique respiratory expertise.

What are you going to do?

You will take on a varied role in which you will switch between analysis, support, documentation and product improvement. You will act as the technical link between customers, production and engineering.

Your responsibilities will include the following:

• Analysis & repairs — You will investigate and repair ventilation modules that are malfunctioning, whether these come from customers or from production.
• Root-cause analyses — You will identify the causes of problems and record your findings in service and quality documentation.
• International customer support — You will assist customers worldwide with the integration and use of the module within their systems.
• Technical support — You will provide support remotely and, occasionally, on-site.
• Production support — You will assist production with technical problems and quality issues.
• Improvement initiatives — You will initiate and implement improvements to products, test methods and production processes.
• Documentation management — You will draw up and maintain technical documentation, work instructions, service procedures and change documentation.
• Design & construction of test set-ups — You will design, build and maintain test set-ups, measuring equipment and production aids.
• Testing & validation — You carry out verification, validation and endurance tests on products and subsystems.
• Supporting product changes — You provide support during the roll-out of changes to production and customers.
• Visits to the production site — You will visit our production site in Enschede every month to meet with staff and implement improvements to the assembly process.

This role also offers:

• A varied role combining engineering, customer contact and problem-solving.
• The opportunity to work on innovative medical technology used worldwide.
• A great deal of freedom and responsibility.
• A direct influence on product quality, customer satisfaction and continuous improvement.
• A small, technically strong team (around 15 people) within the Demcon Group.
• Opportunities to develop your skills further in the areas of service engineering, product engineering or systems development.

What do you bring to the table?

• MBO-4 or HBO level of working and thinking, preferably in Mechatronics, Electrical Engineering, Mechanical Engineering or a similar field.
• An interest in electronics, sensor technology and technical systems.
• Experience in troubleshooting and technical analysis.
• A good command of Dutch and English.

What do we offer you?

At Demcon we value a nice workplace. For example, we have good coffee and there is free fresh fruit waiting for you every week. There is also a lot of personal attention and we discourage overtime because we know how important home is.

Furthermore, you can count on, among other things:

• A good salary, depending on your experience;
• 31 days off and 8% vacation allowance;
• A good pension plan at Zwitserleven;
• The opportunity to follow training and courses through the Demcon Academy so you can further develop your knowledge;
• A laptop and telephone from work;
• Active personnel association (monthly activities such as drinks and an annual Demcon weekend) and annual sporting events.

Do you have any questions about this position?

Do you have any questions about this position? We will be happy to answer them. Call to Bibi van Berlo, corporate recruiter at +31 (0)88 - 115 20 00.

Are you interested in the position of Technical support engineer? Then we look forward to receiving your cv. You can apply via the application button.

Acquisition based on this advertisement is not appreciated.If agencies offer unsolicited profiles or CVs, we reserve the right to use them without further obligation.No rights may be derived from such offers, nor will we be liable to pay any compensation in the event of the proposed candidate taking up employment.

Great that you are looking for opportunities at Demcon.There are currently no related vacancies available.Contact us and we’ll see if there is a role suits you.