Technical Support Engineer — Dutch & English

Content Guru Limited; Den Haag; On-site; EUR 42,000 - 55,000; Full time

Job summary

Content Guru Limited in The Hague, Netherlands, is seeking a technically skilled Support Engineer to deliver high-quality technical support to customers from first contact to resolution. You will own incidents, communicate clearly, and help drive continuous service improvement as part of our global Support team.

The role requires a STEM degree, fluency in Dutch and English, strong problem-solving abilities, and experience explaining technical concepts to diverse audiences.

Qualifications

• Bachelor’s Degree/equivalent in a STEM or Computer Science-related subject.
• Fluent / native Dutch and English
• Strong technical aptitude and problem-solving skills.
• Experience in communicating technical information to a range of audiences, both technical and non-technical.
• Previous experience in delivering customer service.
• Excellent written and verbal communication skills.
• A proactive and solution-oriented mindset.

Responsibilities

• Owning and managing customer incidents from initial report through to resolution.
• Prioritising and categorising issues effectively, escalating where necessary.
• Delivering software or infrastructure updates as part of the solution process.
• Following structured troubleshooting methodologies to diagnose and resolve technical issues.
• Maintaining clear and proactive communication with customers, ensuring they are informed at all times.
• Building and maintaining strong, trust-based relationships with customers.
• Providing excellent customer service at all times.

Skills

Incident management

Customer service

Technical troubleshooting

Communication skills

Dutch language

English language

Education

Bachelor’s degree in STEM/CS

Job description

Content Guru Limited in The Hague, Netherlands, is seeking a technically skilled Support Engineer to deliver high-quality technical support to customers from first contact to resolution. You will own incidents, communicate clearly, and help drive continuous service improvement as part of our global Support team.

The role requires a STEM degree, fluency in Dutch and English, strong problem-solving abilities, and experience explaining technical concepts to diverse audiences.