Desktop Support Engineer L1

Excis Compliance; Hoofddorp; On-site; EUR 28,000 - 45,000; Full time

Job summary

A global IT support leader is seeking a Desktop Support Technician in Noord-Holland, Netherlands. The role focuses on managing hardware and software, providing excellent customer support, and ensuring operational consistency. Join a supportive team emphasizing innovation and growth in a hands-on environment.

Qualifications

• At least 18 months of IT experience required.
• Fluency in Dutch and English, both written and spoken.
• Willing to work off-hours and weekends when required.

Responsibilities

• Provide day-to-day local and remote desktop support.
• Install, upgrade, and troubleshoot operating systems and applications.
• Perform preventative maintenance on computers and peripheral equipment.

Skills

Customer Interaction

Troubleshooting

Adaptability

Education

Bachelor Degree in Computer Science

CompTIA A+

Microsoft Certified Professional

Tools

Active Directory

Mobile Device Management

Job description

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Direct message the job poster from Excis Compliance

Senior IT-Recruiter at Excis Compliance Ltd.

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT NORTH HOLLAND, NETHERLANDS!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What you need:

• The Band 1 – Desktop Technician will provide day-to-day local and remote desktop support, troubleshooting hardware and software issues, and documenting resolutions in a ticketing system.
• Customer Interaction: The technician will facilitate customer resolutions and engage with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Technical Responsibilities: Responsibilities include installing, upgrading, and troubleshooting various operating systems (Windows and MAC) and applications, as well as providing support for printers and other hardware.
• Preventative Maintenance: The role involves performing general preventative maintenance tasks on computers, laptops, and printers, along with remedial repairs on authorized peripheral equipment.

What you need:

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months’ years of IT experience.
• Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Language & Communication: Fluent in both spoken and written Dutch and English; communicates

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Netherlands and be at the forefront of IT support excellence!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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