Technical Support Admin Specialist – Onsite in Amsterdam

Jobster; Amsterdam; On-site; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Travel cost reimbursed

Pension

Job summary

Jobster in Amsterdam, NL, seeks a hands-on coordinator for the Technical Support department to manage change orders, spare parts, and tools, and handle administrative tasks to ensure clear communication with dealers and smooth daily operations.

You will maintain records, coordinate shipments, process invoices, and prepare monthly reports, using ERP/CRM systems; fluency in Japanese and English is required, with 2–4 years in a similar field.

Qualifications

• Must have 2–4 years in a similar role.
• Fluent in Japanese and English.
• Strong communication with internal teams and dealers/distributors.
• Proficient with Microsoft Office; experience with ERP/CRM systems.
• Detail oriented, flexible and able to handle confidential data.

Responsibilities

• Monitor official change order announcements on a daily basis.
• Identify affected machines or ink lots and check inventory and locations.
• Align procedures, timelines, and priorities with internal technical teams.
• Clarify unclear instructions, parts availability, and delivery timelines.
• Register and maintain all data in the internal FCO database.
• Prepare and send official communications to dealers/distributors.
• Coordinate shipments of parts or ink with purchasing and logistics.
• Follow up on progress, questions, and complaints to meet deadlines.
• Process compensation invoices and submit claims.
• Update records and prepare monthly reports.
• Arrange shipment of damaged parts for repair or analysis.
• Coordinate technical shipments to dealers or partner locations.
• Maintain and update dealer/distributor contact information.

Skills

Japanese fluency

English fluency

MS Office

ERP/CRM experience

Attention to detail

Communication skills

Organized

Time management

Tools

ERP/CRM systems

Job description

Jobster in Amsterdam, NL, seeks a hands-on coordinator for the Technical Support department to manage change orders, spare parts, and tools, and handle administrative tasks to ensure clear communication with dealers and smooth daily operations.

You will maintain records, coordinate shipments, process invoices, and prepare monthly reports, using ERP/CRM systems; fluency in Japanese and English is required, with 2–4 years in a similar field.