Technical (Service) Support Engineer XRF

OMEGA, Inc.; Almelo; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive induction programme

Ongoing in-house and external training

Career advancement opportunities

Job summary

OMEGA, Inc. located in Almelo, Netherlands is seeking a high-tech customer support professional to lead customer support activities in development projects. You will contribute to reliability improvement and create service documentation while providing 3rd-line technical support.

The ideal candidate should possess a Bachelor's degree in Electronics or Physics, along with an affinity for IoT-related products and strong communication skills. This role requires a willingness to travel and offers career development opportunities.

Qualifications

• Affinity with hardware, software, and computer technology.
• Experience developing and implementing new services.
• Willingness to travel for project needs.

Responsibilities

• Lead customer support activities in development projects.
• Create and maintain service documentation for processes.
• Develop and improve training courses for Field Service Engineers.

Skills

Knowledge of IoT-related products

Data interpretation and solution development

Strong communication skills

Education

Bachelor’s degree in Electronics, Physics, or related field

Job description

Role Overview

A high‑tech customer support role focused on implementing digital services for end customers and providing technical support to a global customer support organization. The position includes training, service documentation, and 3rd‑line technical support, as well as leadership in development projects.

Responsibilities

• Lead customer support activities in development projects to secure deliverables with regard to serviceability and reliability.
• Improve reliability through test and diagnostics software, service tooling, and spare‑part definition.
• Create and maintain service documentation, supporting customer‑service processes.
• Drive Lean / Six Sigma initiatives within the customer‑support process.
• Initiate and implement product and process improvements and ensure deployment across the organization.
• Provide 3rd‑line support to local Field Service Engineers to resolve customer issues.
• Develop, execute and continuously improve training courses for Field Service Engineers and customers.

Qualifications

• Affinity with IoT‑related products and deeper knowledge of network design.
• Affinity with hardware, software and computer technology.
• Ability to interpret data and translate it into actionable solutions.
• Experience developing and implementing new services.
• Skill in translating platform requirements from users into product requirements for development.
• Strong communication and interpersonal skills.
• Bachelor’s degree in Electronics, Physics, or a related field.
• Working experience on a comparable level in projects within a high‑tech environment.
• Willingness to travel.

Preferred Certifications

• Greenbelt or Black Belt Certified Line

Career Development & Benefits

Employees receive a comprehensive induction programme followed by ongoing in‑house, on‑the‑job, and external training to enhance skills, knowledge and performance. The company values entrepreneurship and offers real career possibilities within a growing organisation.

Equal Opportunity Statement

We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive, equal‑opportunity organisation that prizes diversity, and we select the most qualified applicant for each role, making all decisions without regard to race, sex, age or any other protected class.