Technical Field Support Specialist

We ARE Renewables; Den Haag; On-site; EUR 45,000 - 65,000; Full time

Job summary

A leading renewable energy firm in Den Haag is seeking a Technical Field Support Specialist to provide solutions using HVAC equipment. You will ensure customer success by addressing technical issues and strengthening long-term relationships. The ideal candidate has a technical background, is passionate about technology, and is proficient in Dutch communication. This full-time role offers a mix of problem-solving and hands-on support.

Qualifications

• You enjoy building relationships, taking initiative, and spotting opportunities.
• Prioritization and understanding of customer needs are essential.
• Experience in mechanical or electrical engineering is beneficial.

Responsibilities

• Provide technical support and cost price calculations to customers.
• Assist in the implementation of systems for customers.
• Ensure accurate data entry in internal systems.

Skills

Passion for technology

Strong verbal and written communication in Dutch

Prioritization

Customer relationship building

Education

MBO level 3/4 or equivalent technical background

Tools

HVAC systems knowledge

Building technology

Job description

Overview

Technical Field Support Specialist role at We ARE Renewables. We are currently looking for a Technical Field Support Specialist to join one of our clients. In this role, you\'ll be responsible for finding solutions to technical issues raised by customers and partners using HVAC equipment. You’ll work closely with clients to understand their needs and, together with an expert, deliver the right product-based solution.

As a Technical Field Support Specialist, you enjoy tackling technical challenges. While solving problems, you also identify new opportunities and help strengthen long-term customer relationships. Your week will be filled with a mix of technical problem-solving and hands-on support.

Responsibilities

• Provide technical support and cost price calculations to customers and sales teams via phone and email.
• Assist in the successful implementation of systems when customers require additional guidance.
• Ensure accurate and complete data entry in internal systems.
• Take ownership of support tickets and follow through to resolution within the designated systems.

Your profile

• \u2018You\'re passionate about technology and enjoy building relationships, taking initiative, and spotting opportunities. You\'re commercially minded, can prioritize well, and understand customer needs.\u2019
• MBO level 3/4 or equivalent technical background, preferably in mechanical or electrical engineering
• Familiarity with HVAC systems, building technology, or climate control systems
• Engineering experience is a plus
• Comfortable and professional in client interactions
• Strong verbal and written communication skills in Dutch
• Able to work independently, in a structured way, and perform under pressure
• Contract: 1-year contract to permanent

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting
• Industries: Renewable Energy; Semiconductor Manufacturing