Team Leader - Food & Beverage

Hyatt Regency; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotels

20% Discounts at F&B outlets

Travel Allowance

Uniform provided

25 Vacation days

Headspace app access

Hyatt Well-Check wellness program

Hotel gym access

Job summary

Hyatt Regency Amsterdam, home to MAMA MAKAN, seeks an enthusiastic F&B Team Leader to oversee our Indonesian all-day-dining concept. You will lead the restaurant team, maintain service standards and assist in maximizing guest satisfaction.

In this role you supervise outlets when the F&B Manager is away, help with training, and ensure smooth service during peak times while upholding Hyatt’s brand promises.>

Qualifications

• 2+ years’ experience in Hospitality with prior supervising role in F&B
• A Hospitality / Tourism degree or equivalent on-the-job training
• Excellent English and Dutch language skills preferred
• Experience using a POS system
• Flexible schedule including evenings, weekends and holidays
• Legally allowed to work in the Netherlands (EU/EEA passport or valid work permit)

Responsibilities

• In charge of F&B outlets in absence of the F&B and (Assistant) Restaurant Manager
• Hands-on supervisor present in the restaurant during busy periods
• Conduct monthly inventory checks on operating equipment and supplies
• Know the menu thoroughly and upsell alternatives
• Ensure outlets are clean and organized front and back of house
• Perform cashier duties and Micros cashiering procedures
• Balance cash and card charges and remit to Front Office safe
• Coordinate events and maintain brand standards
• Foster teamwork across F&B and other departments
• Maintain positive attitude and motivate the team
• Provide regular feedback on performance and training when needed

Skills

Team leadership

Customer service

Communication skills

POS system experience

Education

Hospitality / Tourism degree

Tools

POS system

Job description

What’s in it for YOU?

Organization – Hyatt Regency Amsterdam

The restaurant MAMA MAKAN and its bar are the place to go for an authentic Indonesian all-day-dining experience. Together with the entire team, our #mamaloves taking guests on a culinary journey to Indonesia, experiencing the original dishes reminiscent to the menus on the walls of cafés in Jakarta.

Summary

MAMA MAKAN is looking for an enthusiastic F&B Team Leader!

What Mama seeks

‘Good food is all the sweeter, when shared with good friends.’ is what Mama says. She is looking for a passionate F&B Team Leader who adds some flavor. Because it is not just about serving food or drinks. It’s about the whole restaurant experience. Someone who knows the menu by heart and will go out of his/her way to make sure Mama’s guests feel at home. The F&B Team Leader makes sure that all our guests are connected to what and who matters to them most. Someone who takes charge over the team, ensures the care of all our guests and treats MAMA MAKAN as their own home.

What does the ROLE entail

• Being in charge of the F&B outlets in absence of the F&B and (Assistant) Restaurant Manager;
• Being a hands‑on supervisor, present at all times in the restaurant, especially during busy periods;
• Assisting in conducting monthly inventory checks on all operating equipment and supplies;
• Having a thorough knowledge and understanding of all menu items, and the ability to recommend combinations and upsell alternatives;
• Ensuring F&B outlets are kept clean and organized, both at the front as well as the back of house;
• Performing the function of cashier and responsible for Micros cashiering procedure;
• Balancing cash and credit card charges and remittance of cash to Front Office safe;
• Making necessary checks needed for specific events or functions;
• Ensuring outlets are operated in line with maximizing profit while delivering on the brand promise;
• Maintain a good working relationship with staff in the F&B department and all other departments;
• Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests;
• Exposing at all times a positive and motivated attitude;
• Assisting in building an efficient team of employees through specific and frequent trainings all year;
• Assist in giving employees regular feedback on their job performance where needed.

What’s in it for YOU?

General Perks

• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.
• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

HyPride Amsterdam Video

Qualifications

• 2+ years’ experience working in Hospitality, having already held a supervising role in F&B;
• A degree in Hospitality / Tourism, or equivalent on-the-job training;
• Great language and communication skills in English and (preferably) in Dutch;
• Encouraging and reassuring, you are a team player and you are all about the team effort;
• Experience working with a POS system;
• A flexible schedule, capable of working in evenings, weekends and/or holidays;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

The restaurant MAMA MAKAN and its bar are located inside the Hyatt Regency Amsterdam. The hotel features 211 guestrooms, including 13 suites on the beautiful Sarphatistraat in Amsterdam East. A place designed around the power of meaningful connections; a place for dynamic interactions.