Team Leader | Customer Services Export

Nutreco; Tilburg; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

30 vacation days

Solid pension scheme

Culture of continuous improvement

Job summary

Nutreco in Tilburg is hiring a Customer Services Export Team Lead to head the export operations. You'll ensure seamless processing of global orders while leading a dedicated team focused on customer satisfaction and delivery reliability.

Bringing over 3 years in customer service and logistics, you're ready to make an impact in a vibrant international environment. The role offers ownership, a competitive pension scheme, and 30 vacation days.

Qualifications

• Around 3+ years of experience in customer service, logistics or supply chain.
• Experience in leadership or coordination.
• Strong command of English is essential; Dutch is strongly preferred.

Responsibilities

• Ensure accurate and timely processing of orders and deliveries.
• Act as the key link between customer service and logistics partners.
• Monitor performance and drive continuous improvement initiatives.
• Lead optimization projects and remain hands-on with operations.

Skills

Customer service experience

Leadership

Problem-solving

Analytical skills

Communication skills

Proactive attitude

Job description

Why Join Us

Own your impact as a Customer Services Export Team Lead at Trouw Nutrition, a Nutreco company. Working at the heart of our global supply chain, you’ll lead a team, optimize processes, and ensure seamless export operations – making a direct contribution to Feeding the Future.

About the Team

The Customer Service Export team within Selko (part of Trouw Nutrition’s Global Supply Chain organization) ensures the smooth flow of products across international markets. Based in Tilburg, the team connects production, planning, and logistics with Nutreco’s global network of customers and sister companies. Operating in a complex export environment, the team manages order processing, documentation, transport coordination, and international compliance, requiring strong collaboration and a focus on delivery reliability and customer satisfaction.

What you’ll do

As Customer Service Export Lead, you will combine operational responsibility with leadership. You will ensure that export processes run smoothly while continuously improving performance and ways of working. Lead and support the Customer Service Export team, fostering accountability, collaboration and development.

• Ensure accurate and timely processing of orders, export documentation, and deliveries to global customers and internal stakeholders.
• Act as the key link between customer service, production, planning and logistics partners.
• Monitor performance (e.g., OTIF, delivery reliability) and drive continuous improvement initiatives.
• Lead or contribute to optimization projects (Lean, process improvements, digital tools).
• Remain hands‑on by managing a number of countries operationally.

We’re looking for

We’re looking for someone ready to own this role‑taking responsibility for both team performance and daily operations, while continuing to grow into a leadership position. You bring:

• Around 3+ years of experience in customer service, logistics or supply chain.
• Experience in leadership or coordination.
• Strong problem‑solving and analytical skills, with a continuous improvement mindset.
• Strong communication skills and the ability to collaborate across teams and cultures.
• A hands‑on, proactive attitude and ownership mindset.
• Strong command of English is essential (native or near‑native level); Dutch is strongly preferred.

What you’ll receive

At Nutreco, you’ll be part of a global organization driven by the purpose of Feeding the Future. You’ll work in a collaborative, down‑to‑earth environment where you can truly make an impact. You can expect:

• A role with real ownership at the heart of an international supply chain.
• A solid pension scheme.
• 30 vacation days.
• A culture focused on continuous improvement, innovation and sustainability.
• The stability and long‑term perspective of the SHV family.

Equal Opportunity Employer

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.