Team Leader

Dollarama; Netherlands; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training

Career growth opportunities

Job summary

Dollarama is seeking a store leadership professional in the Netherlands to lead and supervise store associates, oversee merchandising and daily shipments, and uphold customer service standards. The role includes manager-on-duty tasks, visual merchandising, and ensuring safety and cleanliness across the store.

The position requires 1–2 years in a supervisory capacity, strong leadership, and the ability to multitask in a high-volume environment with open availability across days, evenings, and

Qualifications

• Minimum of one year of retail experience.
• 1–2 years in a supervisory role.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

Skills

Leadership

Customer service

Store operations

Job description

Daily Tasks (but not limited to)

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

What Do You Need to Succeed?

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package
• Company matched pension plan
• Tailor-made training and integration program.
• Career growth opportunities within the company.
• Applicable to full-time employees only. Full‑time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.