Store Supervisor

Dyson; Utrecht; On-site; EUR 36,000 - 48,000; Full time

Job summary

Dyson in Utrecht is seeking a Store Supervisor to drive daily shopfloor performance, deliver world-class product demonstrations, coach the team, and ensure an exceptional customer experience.

You will lead Experts and Stylists, manage stock and displays, support sales targets, and uphold Dyson standards on service, cleanliness and compliance, including weekend hours.

Qualifications

• Experience in a retail or customer-facing environment.
• Confident, approachable, and energetic shopfloor leader.
• Strong communication and coaching skills.
• Detail-oriented with high standards and teamwork.
• Able to work weekends and holidays.
• Interest in technology and customer service.

Responsibilities

• Deliver hands-on Dyson demonstrations and drive customer engagement.
• Maintain shopfloor cleanliness, organisation, and Dyson branding.
• Address customer queries and resolve escalations promptly.
• Lead and coach Experts and Stylists on the shopfloor.
• Onboard new team members and share best practices.
• Communicate daily targets, track progress, and motivate the team.
• Lead daily huddles to align the floor team.
• Support achieving sales targets through personal selling and team effort.
• Promote product mix and accessories to boost attachment rate.
• Report sales progress to the Assistant Store Leader or Store Leader.

Skills

Retail leadership

Customer service

Team coaching

Communication skills

Flexibility with hours

Job description

As Store Supervisor, you are a key driver of daily shopfloor performance at Dyson. You lead by example, delivering world-class product demonstrations, supporting the team with guidance and coaching, and ensuring every customer receives an exceptional experience. You are accountable for smooth daily operations, team motivation, and upholding Dyson’s high standards on the shopfloor.

Key Responsibilities

Customer Experience & Store Standards

• Deliver hands-on Dyson demonstrations, driving customer engagement and satisfaction
• Ensure the shopfloor is always clean, organized, and visually aligned to Dyson standards
• Address and resolve customer queries and minor escalations promptly and professionally
• Set the tone for service culture and customer focus throughout the team

Team Support, Coaching & Task Management

• Direct and support the daily activities of Experts and Stylists on the shopfloor
• Onboard new team members, demonstrating best practices and Dyson behaviors
• Provide day-to-day feedback and coaching, fostering a positive and high-performing team environment
• Help communicate daily targets, track progress, and motivate the team to achieve results
• Lead daily huddles or briefings to ensure clear alignment and energy on the floor
• Assist in delivering sales targets through personal selling and team support
• Encourage and support product mix and attachment rate improvements (such as accessories and premium lines)
• Report sales progress or concerns directly to the Assistant Store Leader or Store Leader

Operations & Compliance

• Take responsibility for stock handling, replenishment, and accurate product displays
• Ensure adherence to operational processes, including cash handling and health and safety
• Support loss prevention and report any stock or security issues immediately
• Monitor POS materials and manage minor maintenance needs on the shopfloor

Brand & Culture

• Act as a Dyson role model, demonstrating integrity, passion for technology, and a commitment to outstanding customer experience
• Promote a culture of innovation, quality, and teamwork
• Support in driving local initiatives and communicating brand campaigns to the team

How Success is Measured

• Achievement of daily and weekly sales and conversion goals
• Customer experience metrics (NPS, Mystery Shopper, Google reviews)
• Team engagement (feedback, collaboration, adherence to Dyson values)
• Operational excellence (stock management, cleanliness, compliance)

About You

• Experience in a retail or customer-facing environment, ideally with team responsibilities
• Confident, approachable, and energetic shopfloor leader
• Strong communication and coaching skills
• Detail-oriented and reliable, takes pride in high standards and teamwork
• Able to work flexible hours, including weekends and holidays
• Strong interest in technology and customer service
  

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.